Application Support Senior Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst is responsible for providing technical and business support to users of Citi Applications. The role involves maintaining application stability, driving efficiency improvements, resolving issues, ensuring compliance, and supporting the daily operations of the firm.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems that are running in daily operations
Manages, maintains, and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Carries out same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize application potential
Assesses risk and impact of production issues and escalates where necessary
Ensures storage and archiving procedures are in place
Defines scope and objectives for application enhancements
Reviews and develops application contingency planning
Partners with development and production support areas for bug fixes and tooling requirements
Participates in application release phases
Conducts post-implementation analysis
Identifies and communicates risks, vulnerabilities, and security issues
Adheres to operating standards and processes
Acts as a liaison between users, internal technology groups, and vendors
Advises or coaches new analysts
Engages in support projects covering stability, efficiency, and effectiveness initiatives
Operates with limited direct supervision
Raises problems to appropriate teams
Demonstrates sound ethical judgment
Ensures compliance with laws, policies, and regulations

Requirements:

8+ years experience in an Application Support role
Must be familiar with AML/Screening applications, Sanctions or KYC exposure
SAFE/Agile methodology, SCRUM and JIRA background
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst