Application Support Senior Analyst, Citi

Citi

Location:
Australia, Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Working as an Apps Sup Senior Analyst, you will play an integral role in running and maintaining the production environment for Lending Applications. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF’s products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability.

Job Responsibility:

provide technical and business support for users of Citi
maintain Production environments with highest levels observability, resiliency, and recoverability
partner with other regional teams for providing a stable Production Support coverage to Business
manage, maintain, and support applications and their operating environments
perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
ensure Incident & Problem management procedures are diligently followed for the Production Management service
handle incidents, problems and change at a global enterprise level
implement and drive automations focused on productivity improvements and toil reduction
exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner

Requirements:

5-7 years’ experience in an Apps Support role is essential
experience supporting LoanIQ or Oracle Product Processors is preferrable
good Unix/Linux and Shell scripting skills
good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
good Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM)
consistently demonstrates clear and concise written and verbal communication skills
effectively share information with other support team members and with other technology teams
good knowledge of SQL (Oracle dialect is preferable)
experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
experience in Apache Spark, Hive, Starburst
experience with Middleware solutions such as Kafka
experience with Java or other programming languages and a willingness to learn new technologies

What we offer:

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Application Support Senior Analyst