Application Support Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to its clients by responsibly providing financial services that enable growth and economic progress. The Commodities Support team provides regional application Support to the Commodities trading business within Markets, working with partners such as Trading desk, Operations, Middle office, Risk and Controls, and downstream partners.

Job Responsibility:

Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners)
Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles
Use Site Reliability Engineering methods to improve availability and performance of applications
Deliver TOIL reduction via automation, resiliency and observability
Manage, triage, communicate and resolve live business impacting incidents
Deliver observability and analytical insights into application performance and capacity with proposed solutions
Work to implement scalable solutions from a tooling catalogue.

Requirements:

Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience
Knowledge / experience of Problem Management Tools and the Incident management process
Demonstratable experience in providing Automation and TOIL reducing solutions
Ability to demonstrate strong analytical and technical skills
Effective written and verbal communications including ability to explain technical issues in simple terms and the ability to communicate appropriately to relevant stakeholders
Experience with Oracle, Mongo, SQL, ITRS, Grafana, Kibana, Kafka, UNIX, OTEL
Ability to plan and organize workload and triaging effectively based on urgency
Consistently demonstrates clear and concise written and verbal communication skills.

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst