Application Support Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst plays a critical role in ensuring the stability, reliability, and performance of Citi's application systems. As part of the Application Support team, the Sr Analyst is responsible for providing technical and operational support for complex applications, ensuring seamless functionality and minimizing downtime. This role involves close collaboration with development teams, infrastructure teams, and business stakeholders to address issues, implement solutions, and enhance system performance.

Job Responsibility:

Incident Management: Proactively monitor application systems, troubleshoot issues, and resolve incidents to ensure minimal disruption to business operations
Problem Management: Analyze recurring issues, identify root causes, and implement long-term solutions to improve system reliability
Change Management: Collaborate with development and infrastructure teams to plan, test, and deploy application changes while minimizing risks
Performance Optimization: Continuously monitor application performance and recommend improvements to enhance efficiency and scalability
Stakeholder Communication: Act as a liaison between technical teams and business stakeholders, providing timely updates and ensuring alignment on priorities
Documentation: Maintain detailed documentation of application systems, processes, and resolutions to support knowledge sharing and compliance
Compliance and Risk Management: Ensure adherence to Citi's policies, standards, and regulatory requirements in all aspects of application support

Requirements:

Effective communication skills to interact with technical teams and business stakeholders
Knowledge of ITIL processes and best practices for incident, problem, and change management
Experience in working with large-scale, complex systems in a financial services environment is preferred
Good hands on with python, shell script and SQL
Automation skill set is also required
Knowledge of monitoring tools like ITRS GENEOS preferred
Proven experience in an Application Support role
Bachelor’s/University degree or equivalent experience

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst