Application Support Intermediate Analyst, Citi

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Intmd Analyst is a developing professional role focused on providing technical and business support for Citi Applications. The role requires analytical thinking, industry knowledge, and excellent communication skills. Responsibilities cover support during application releases, disaster recovery testing, documentation, and ensuring the quality of support provided. This position also involves liaising with multiple stakeholders and ensuring compliance with organizational standards.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing and deployment into production
Performs post release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Ensures the quality of work provided by self and others
Exchanged ideas and information
Actively involved and took ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Operates with a limited level of direct supervision
Can exercise independence of judgment and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations

Requirements:

More than 5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

What we offer:

Equal opportunity employer
Support for applications from persons with disabilities
Ethical work culture

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Application Support Intermediate Analyst