Application Support Intermediate Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

79320.00 - 110680.00 USD / Year

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Job Description:

Application Support Intermediate Analyst within Fixed Income Financial & Securitization organization, responsible for production support of multiple applications used across Fixed Income F&S business at Citi. Responsibilities include ensuring system stability, improving efficiency and effectiveness, and collaborating with global colleagues for seamless 24x7 support. The role involves incident and problem management, technical application support, and participation in release activities while driving initiatives to improve processes and automation.

Job Responsibility:

Provide L2 support for mission-critical F&S applications within Fixed Income Technology
work closely with the development, QA and business teams to determine strategy and priorities
ensure the team is meeting the business’ requirements
provide technical application support, monitoring the applications and technical platform
answer queries via phone, e-mail and other communication mediums
perform appropriate problem-solving tasks before escalating issues
follow through to ensure each problem is resolved according to SLA
effectively communicate issues and status updates
create and maintain a knowledge base
liaise with business support teams and application development groups
participate in disaster recovery testing
participate in application releases, from development to production deployment
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities and security issues.

Requirements:

2-5 years’ experience in an Application Support role
1+ years of experience supporting large financial services firm
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands of how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload.

Nice to have:

knowledge of Core Java
knowledge of Perl
willingness to learn.

What we offer:

global workforce benefits
opportunities for career growth
equal opportunity employer
reasonable accommodations for individuals with disabilities.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Intermediate Analyst