Application Support Engineer Job at Global-e (Atlanta)

Application Support Engineer

Global-e

Location:
United States , Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We are looking for a proactive and customer-focused Application Support Engineer to join our Technical Operations team in the US. This role is critical to ensuring the stability, reliability, and performance of Global-e’s systems while delivering exceptional service to both merchants and end customers. You will serve as a key point of contact for technical and service-related inquiries, working closely with Engineering, Product, and cross-functional teams to resolve issues efficiently and professionally. This role offers the opportunity to work directly with tier-1 retailers and leading online brands that rely on Global-e as their cross-border eCommerce solution provider.

Job Responsibility:

Serve as a front-line support contact for merchants (B2B) and end customers (B2C), handling client-facing calls, tickets, and inquiries with professionalism and efficiency
Troubleshoot and resolve application, platform, and transaction-related issues, ranging from basic technical problems to complex production incidents
Act as a key escalation point for high-priority or complex issues, ensuring timely resolution and clear communication with internal teams and clients
Work closely with Engineering, Product, and other internal stakeholders to investigate incidents, identify root causes, and implement long-term solutions
Debug technical issues using logs, debugging tools, and database queries
Maintain and meet SLAs and KPIs, prioritizing workload effectively in a high-volume environment
Identify recurring issues and contribute to process improvements, best practices, and service enhancements
Maintain and expand knowledge base documentation to improve efficiency and support quality
Mentor and support junior team members, sharing technical and customer service best practices

Requirements:

2–5 years of experience in application support, technical support, and/or software implementation role
Previous experience in an eCommerce environment is a strong advantage
Understanding of application support methodologies and incident management processes
Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
Experience with REST APIs and troubleshooting JSON/XML payloads
Experience with SQL and relational databases
Familiarity with debugging tools, log analysis, and production support
Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills

Additional Information:

Job Posted:
January 24, 2026

Work Type:

Hybrid work

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