Application Support Engineer Jobs

Application Support Engineer

AssetSoft

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Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors.

Job Responsibility:

Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams)
Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems
Query and analyze SQL databases to retrieve data and resolve discrepancies
Test and debug API integrations for real-time data exchange between software systems (e.g., MRI, IVIVA)
Investigate browser-specific issues and recommend solutions (e.g., clearing cache)
Maintain a well-documented knowledge base with step-by-step guides for common issues
Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency
Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs
Partner with internal teams for cross-functional tasks such as testing, training, and process improvement
Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices
Proactively identify recurring issues and implement preventive measures to enhance system stability
Perform post-implementation testing to verify the resolution of reported defects and validate system changes

Requirements:

Bachelor’s degree in computer science, IT, or a related field
2+ years of experience in application support, technical troubleshooting, or a similar role
Strong knowledge of SQL for data queries and troubleshooting
Hands-on experience with REST/SOAP APIs, including testing via tools like Postman
Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal
Excellent analytical skills to quickly understand and resolve complex issues
Strong communication skills to engage with technical and non-technical stakeholders effectively
Ability to manage stress and handle aggressive timelines or challenging clients
Understanding real estate, property management systems, and accounting processes is preferred
Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Teams)
Exposure to real estate management systems and global client interactions is an asset

Nice to have:

Experience in cloud integration and debugging applications built on .NET frameworks is a plus

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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