Application Support Engineer, Sopra Steria

Application Support Engineer

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We're seeking a skilled Service Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth resolution of customer problems. You’ll play a key role in maintaining high service quality and customer satisfaction.

Job Responsibility:

Provide Level 2 support for technical issues
Monitor and manage tickets, ensuring SLA compliance
Document solutions and contribute to the knowledge base
Product / release deployments, upgrades, and user training
Collaborate with internal teams / Vendors for issue resolution and process improvement

Requirements:

Linux
Docker
L2 support
3–4 years of hands-on Java based tech support/service experience
Good knowledge of Windows/Linux OS
Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.)
Excellent communication and problem-solving skills
Ability to handle pressure and multitask efficiently

Nice to have:

Apache web servers / Reverse proxy and SSL
Bash scripting / CICD Pipelines
Troubleshooting tomcat application
Network Technologies including proxies, load balancers, LDAP, Active Directory, basic cloud like AWS, Azure, GCP
Certifications: ITIL
Exposure to cloud platforms or basic scripting

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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