Application Support Engineer, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role involves investigation of incidents across distributed custody applications, engaging ITIL processes, independently improving processes, and coordinating application resiliency and recovery. Strong technical skills and communications are needed alongside expertise in SQL, Unix, and monitoring tools.

Job Responsibility:

Investigation of incidents reported across various distributed applications within the Custody business
engagement with ITIL processes including Major Incident management, problem management, change management
operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams
confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems
experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests
resolve incidents and drive issues with a sense of urgency
work closely with Development and Infrastructure partners to address potential issues

Requirements:

Investigation of incidents reported across various distributed applications within the Custody business
prior working experience in Securities Services business such as in banks is a plus
engagement with ITIL processes including Major Incident management, problem management, change management, etc.
operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams
confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems
operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact
experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests
strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc.
preferred knowledge of Performance/Monitoring tools such as Appdynamics, Splunk, Elastic Search, and ITRS/Geneos Monitoring
work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production

Nice to have:

Knowledge of MQ Series, NDM / IBM Connect::Direct / Kafka / RabbitMQ
knowledge of Cloud technologies
ITRS Geneos Monitoring tool knowledge
AppDynamics

What we offer:

Equal opportunity employment
inclusion programs

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Engineer