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Application Support Engineer

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Salt

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

122000.00 - 123000.00 AUD / Year
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Job Description:

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

Job Responsibility:

  • Managing and resolving challenging issues for ServiceNow platform partners and customers
  • Developing subject matter expertise within the customer support department
  • Collaborating with other team members in the various technologies

Requirements:

  • Min 4+ years of relevant work experience
  • Demonstrated ability to troubleshoot the most difficult technical issues
  • Ability to work with high-value customer administrators and developers
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concept
  • Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
  • Strong experience with JavaScript, AngularJS and Jelly
  • Strong experience working in Java or similar backend programming language
  • Experience and understanding of Object-Oriented Design
  • Experience with relational databases such as MySQL, Oracle
  • Working knowledge of the components in a web applications stack
  • Excellent client/ customer management skills
  • Excellent written and verbal communication skills in English
  • Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management
  • Bachelor’s or higher in Computer Information Systems or equivalent experience in a related field
  • Must be based in Sydney
  • Must be Permanent Residents or Citizens of Australia

Nice to have:

  • Familiarity with Linux, UNIX or other OS
  • Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
  • Experience providing SaaS support

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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