Application Support Engineer Job at Robert Half (Savannah)

Application Support Engineer

Job title: Application Support Engineer

Location

United States , Hoboken

Salary:

55.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

7+ years of relevant experience
Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
Strong problem solving, analytical and communication skills
Exposure in handling complex application performance issues
Exposure to APM tools like AppDynamics, Dynatrace
Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
Good experience in a DevOps environment / Operations team / Infrastructure Operations team
Excellent Troubleshooting skills
OS level knowledge (Windows or Linux)
Database skills ( SQL, Oracle or Postgres / Casandra)

Job Responsibility

Managing Complex Applications hosted on cloud
Support Application maintenance activities
Managing Daily data processing & troubleshoot failures
Building proactive Monitoring & alerting service
Automation using ansible, python, Perl scripting
Setup & securing new Application instances
Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes
Creating and maintaining knowledge base for various technical resolutions
Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)

Application Support Engineer

This is a fantastic opportunity to join our Managed Services Practice, deliverin...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

36000.00 - 50800.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Eligibility for SC (security check) clearance (requires 5 years' UK residency and 5 years' employment history)
Experience of common IT Service Management (ITSM) tooling (e.g., ServiceNow, ZenDesk, PagerDuty, JIRA Service Desk)
Experience of working with agile methodologies and agile ways of working
Experience of incident management
Experience of cloud technologies (e.g., AWS, Azure, GCP)
Experienced with at least one programming language
Demonstrable knowledge of SOLID principles, Object-Oriented programming and TDD
Familiarity with IaC (Infrastructure as Code) such as Terraform

Job Responsibility

Taking part in proactive knowledge transfer activities with incumbent suppliers
Code review and quality analysis including the review of complete services and implementation of code scanning tooling
Reviewing and improving technical documentation (architecture overviews, deployment process definition, incident resolution runbooks)
Ensuring all requests for support are dealt with according to set standards and procedures, and suggesting process improvements
Participating in incident investigation/root cause analysis and delivering technical solutions within agreed SLAs
Implementing application enhancements to improve business performance
Providing out of hours support via on-call rota
Automating and improving the monitoring of application performance including setting up cloud and application level monitoring tooling
Updating documentation (knowledge base articles, playbooks, service definitions)
Applying test-driven development, ensuring appropriate test coverage

What we offer

30 days Holiday
Flexible Parental Leave
Remote Working (part time remote working for all staff)
Paid counselling (as well as financial and legal advice)
Flexible benefit platform (includes Smart Tech scheme, Cycle to work scheme, individual benefits allowance for Health care cash plan or Pension plan)
Optional social and wellbeing calendar of events
Additional compensation payment for Out of Hours on-call rota

Fulltime

Applications Support Engineer

As an Application Support Engineer, you will be comfortable engaging with custom...

Location

United Kingdom , Bristol

Salary:

40000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server
Experience using monitoring and analytical tools such as AppInsights and devtools
Experience with SQL databases, writing queries and scripting

Job Responsibility

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Application Support Engineer

The Application Support Engineer (ASE) is a hybrid techno-functional role respon...

Location

Salary:

Not provided

AssetSoft

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or a related field
2+ years of experience in application support, technical troubleshooting, or a similar role
Strong knowledge of SQL for data queries and troubleshooting
Hands-on experience with REST/SOAP APIs, including testing via tools like Postman
Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal
Excellent analytical skills to quickly understand and resolve complex issues
Strong communication skills to engage with technical and non-technical stakeholders effectively
Ability to manage stress and handle aggressive timelines or challenging clients
Understanding real estate, property management systems, and accounting processes is preferred
Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Teams)

Job Responsibility

Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams)
Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems
Query and analyze SQL databases to retrieve data and resolve discrepancies
Test and debug API integrations for real-time data exchange between software systems (e.g., MRI, IVIVA)
Investigate browser-specific issues and recommend solutions (e.g., clearing cache)
Maintain a well-documented knowledge base with step-by-step guides for common issues
Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency
Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs
Partner with internal teams for cross-functional tasks such as testing, training, and process improvement
Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices

Fulltime

DevOps Engineer with Application Support

This role combines DevOps engineering and application support responsibilities w...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BSc/MSc degree in Engineering or Computer Science preferred
Proficiency in English (written and spoken) is essential
Proficiency in Hungarian is a plus
Minimum of 3-4 years of experience in a similar field
Develop, maintain, and optimize CI/CD pipelines using TeamCity
Manage MQA's build infrastructure by maintaining build scripts and Incredibuild environment
Perform vulnerability scans and keep software/hardware stack up to date
Administer Linux/Windows servers and databases (MSSQL, MongoDB)
Oversee containerization and orchestration (Docker and Kubernetes desirable)
Implement and manage logging, monitoring (ELK stack, Nagios), and load balancing solutions

Job Responsibility

Develop, maintain, and optimize CI/CD pipelines using TeamCity
Manage MQA's build infrastructure by maintaining build scripts and Incredibuild environment
Perform vulnerability scans and keep software/hardware stack up to date
Administer Linux/Windows servers and databases (MSSQL, MongoDB)
Oversee containerization and orchestration
Implement and manage logging, monitoring (ELK stack, Nagios), and load balancing solutions
Utilize scripting (Python, Bash) for automation
Administer Confluence and Jira
Provide first and second-line application support, including market data services and Excel add-in tools
Contribute to maintaining the development tools and infrastructure used by quants

What we offer

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to learning and development programs, online course libraries and upskilling platforms
Flexible work arrangements
Career progression opportunities across geographies and business lines

Fulltime

Application Support Engineer

As an application support engineer, you are responsible for resolving applicatio...

Location

Belgium , Turnhout

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

You have a degree in IT
You have 2 - 3 years of experience in IT Support / Application Support
You have broad (all-round) IT skills and you learn new applications quickly
You are able to explain complex ideas to people with limited technical knowledge
You are familiar with GxP and ITIL Frameworks
You have a good knowledge of computing systems within an organization
You have strong analytical skills and learn quickly
You have a passion for customer experience
You can work independently as well as in a team
Experience with custom-made applications is a plus

Job Responsibility

Deliver onsite IT support for production and lab systems
Troubleshoot hardware and network issues
Support and implement label printers and analytical devices together with external vendors
Provide 2nd and 3rd line application and end-user support
Work according to GxP guidelines and ITIL principles
Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
Play a proactive role in optimizing processes and ensuring compliance

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Application Support Engineer

This role is primarily focused on supporting and assisting customers, resolving ...

Location

United States , Rockledge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Cisco Technologies
Experience with Citrix Technologies
Knowledge of Cloud Technologies
Strong understanding of Database management
Proficiency in Dell Technologies
Active Directory skills
Experience with Backup Technologies
Knowledge of Computer Hardware
Proficiency in Configuration Management
Excellent Customer Service skills

Job Responsibility

Assist customers with their queries and issues, providing timely and efficient solutions
Handle ticket resolution, ensuring all tickets are addressed and resolved within the stipulated time
Utilize a basic understanding of application support to troubleshoot and resolve issues
Work with technologies such as Cisco, Citrix, Cloud, Database, and Dell to provide support and solutions
Maintain a high level of customer service, ensuring all customer interactions are handled professionally and effectively
Work with Active Directory and Backup Technologies to manage and support customer applications
Leverage skills in Configuration Management to ensure the smooth running of applications
Utilize knowledge of Computer Hardware to assist in resolving any hardware related issues
Continuously update skills and knowledge in order to provide the best support possible
Collaborate with the team to ensure all customer needs are met and issues are resolved

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Application Support Engineer

Robert Half

Location:
United States , Savannah

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

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