Application Support Engineer Job at Barclays (Whippany)

Application Support Engineer

Barclays

Location:
United States , Whippany

Category:
IT - Administration

Contract Type:
Not provided

Salary:

80000.00 - 120000.00 USD / Year

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Job Description:

Embark on a transformative journey as an Application Support Engineer – BA4. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will work as part of the regional Run-the-Bank (RTB) Level 2 support team. You will be responsible for the continual support and maintenance of the technology applications used by the global functions central business. In this role, you will work with other L2 support analysts, both in the region and as part of our global team. You will be required to have excellent communication to handle and resolve various technical issues for a subset of our applications during regional hours. This will include working with Build-the-Bank (BTB or L3) teams and business stakeholders, incident/change/problem management, and engaging project teams to facilitate the release management process. Knowledge management, sharing and retention will be a key function of the role. You will be expected to work with our Infrastructure Risk & Control and Service Management teams to help deliver multiple initiatives.

Job Responsibility:

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

Requirements:

Practical experience working within a support function & ITIL Environment
Experience with UNIX environment with exposure to one or more well-known UNIX flavours such as HP-UX, Sun Solaris and/or Linux
Experience working with databases such as Oracle, MS-SQL, or MariaDB, including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling

Nice to have:

Windows based operating system experience
Experience job scheduling, batch jobs and have exposure to one or more of scheduling tools
Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef
Experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking

What we offer:

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award
Competitive holiday allowance
Private medical care
Pension contribution

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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