Application Support Analyst, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Analyst role involves providing technical and business support for users of Citi Applications while developing a solid understanding of industry standards and practices. It requires analytical thinking, attention to detail, and effective problem-solving skills. The role supports the Equities trade floor and covers shifts spanning 7 am to 5 pm. Responsibilities include troubleshooting, developing support documentation, analyzing application vulnerabilities, collaborating with technology partners, and participating in disaster recovery testing.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing and deployment into production
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information, resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Has active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively shares information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholders
Understanding of Equity business
Fix protocol
Understanding of EMS and OMS workflows with demonstrated interest in the Trading business

What we offer:

Best-in-class benefits to be well, live well, and save well
Equal opportunity employer policies

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Analyst