Application Support Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Working at Citi is far more than just a job. A career with us means joining a team of over 230,000 dedicated people from across the globe. The role falls under the Data Solutions Production Management organization, offering critical business and technical support to our Institutional Client Group (ICG). Responsibilities include collaboration, automation, and innovation in ensuring platform reliability and user satisfaction.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users, traders, internal technology groups, and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities, and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

5+ years experience
Min 2 Years of Python development experience
Advanced scripting skills for automating repetitive tasks, provisioning, deployments, and operational workflows using python
Deep knowledge of SRE principles such as SLOs (Service Level Objectives), SLAs (Service Level Agreements), SLIs (Service Level Indicators), error budgets, toil reduction, blameless post-mortems, and incident management
Developing custom exporters for Prometheus, writing scripts to parse and analyze logs, integrating monitoring systems with custom alerting logic, and automating dashboard creation
Proficient in Linux command-line tools, process management, file systems, user/group management, and system services (systemd)
Hands on experience with UNIX, SQL, Scripting
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

What we offer:

Rewarding work in a supportive environment
Clear opportunities for progression
Exciting company benefits

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Analyst