Application Support Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Analyst 1 is a trainee professional role responsible for maintaining and enhancing existing applications and their operating environments. Requires good knowledge of processes, procedures and systems with basic understanding of underlying concepts and principles.

Job Responsibility:

Analyzes existing system logic and recommends enhancements or fixes
Conducts fact finding and documents requirements
Partners with appropriate development and production support areas
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made

Requirements:

Basic level experience in an Apps Support role (combination of education/experience)
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Previous experience or interest in standardization of procedures and practices
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Knowledge or working experience with Unix or Linux environment
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Fluent English is a must
Good interpersonal and communication skills, great teammate
Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Analyst