Application Support Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are searching for a highly motivated and enthusiastic person for the role of the Apps Support Analyst for OTC suite of technology for multiple lines of businesses who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. You will be required to work closely with operations and technology partners, business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and providing strategic technical solutions. You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity. You will be working closely with your counterparts in India, Singapore, UK, and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Job Responsibility:

The Application Support Analyst provides technical and business support for users of Citi Applications
Ability to manage incidents
Focus on the process improvement to automate existing process and Identify ways to maximize the potential of the applications used
Communicate effectively with operations and technology partners on a regional or global basis
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Ensures essential procedures are followed and helps to define operating standards and processes
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned
Acts as SME to senior stakeholders and /or other team members

Requirements:

4 - 7 years experience in an Application Support role
Good interpersonal and communication skills, great teammate
Experience installing, configuring or supporting business applications or demonstrate willing to learn
Experience with some programming languages and willingness/ability to learn
Execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Issue tracking and reporting using tools
Good all-round technical skills & analytical skills
UNIX (Linux) environment knowledge
Databases – Oracle, Microsoft SQL
Knowledge on Geneos ITRS monitoring, Autosys and Payment instruction type (Swift) would be an added advantage

Nice to have:

Knowledge on Geneos ITRS monitoring, Autosys and Payment instruction type (Swift)

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Application Support Analyst