Application Service Desk Specialist Jobs

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human

Job Responsibility

Work on and resolve escalated service desk tickets
Delight our clients with a friendly, quick and helpful experience
Provide the client with advanced remote troubleshooting
Remote hardware maintenance and support
Use our ticketing system to work on and resolve service desk tickets & service requests
Managing and recording all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes

Fulltime

Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues an...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Good understanding of support tools, techniques and how technology is used to provide services
Good understanding of operating systems, business applications, printing systems and network systems
Good diagnosis skills of technical issues related of end-user hardware & software and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Knowledge of IT applications, software & hardware
The ability to speak both geek and human

Job Responsibility

Provide a single point of contact for all clients in relation to IT issues and incidents
Provide exceptional standards of support to all clients and support a variety of products, services, and platforms
Act in both a proactive and reactive manner and ensure that all performance targets are adhered to
Provide resolutions in an effective and timely manner
Provide an exceptional client experience
Fix 70% of incidents at first contact (where possible)
Ensure adherence to performance targets
Ensure that incidents are dealt with according to client and priority needs
Ensure all incidents are accurately logged
Take ownership of logged incidents, tracking the progress of all calls and follow-up with the client to ensure that they are satisfied with the resolution

Fulltime

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , San Antonio

Salary:

75000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset
Ability to work from scripts, knowledge base articles, and standard operating procedures
Comfortable handling high call volumes and managing multiple tickets at once
Strong problem-solving skills and the ability to remain calm and professional under pressure

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

Patient Service Specialist – Registration

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the le...

Location

United States , Weston

Salary:

Not provided

Cleveland Clinic

Expiration Date

Until further notice

Requirements

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR an Associate’s Degree and one year of experience
OR a Bachelor’s Degree
Knowledge of PC window applications sufficient to input and retrieve data
Experience with providing customer service and conflict resolution
Ability to perform basic math sufficient to process insurance co-pays
Dexterity sufficient to operate a PC and other office equipment
Requires extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Must be able to navigate various locations and function in a fast-paced, hectic environment

Job Responsibility

Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors
Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models
Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery
Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience
Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking
Verify insurance, collect and enter billing and payment information accurately
Screen and schedule interpreter services as needed
Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules
Support billing functions while ensuring compliance with organizational quality and productivity standards
Enter and maintain accurate and confidential patient data, including insurance and demographic information

What we offer

Health Plan Options
Dental Care
Vision Care
Flexible Spending Accounts
Life Insurance
Short- and Long-term Disability Coverage
Retirement Savings Plan

Fulltime

New

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

English Fluency Required (High B2-C1)
4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
Experience monitoring and maintaining network and security systems or relevant knowledge
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Great communicator with the ability to work alongside a team across multiple locations
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up

Job Responsibility

Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
Provide Service Desk support for all Enterprise IT related applications
Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
Set up and maintain the office network, computer setup, distribution and employee onboarding
Provide replacement equipment in accordance with department policy
Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
Attend all meetings unless you receive approval to not attend in advance

What we offer

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program

Fulltime

Application Service Desk Specialist

Avaloq

Location:
Philippines , Makati City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 23, 2025

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Job Posted:December 23, 2025

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