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Assist in the management of rooms inventory and revenue for Renaissance Suzhou Hotel; perform responsibilities related to revenue management forecasting, reporting, and strategy implementation; collaborate with associates and maintain high professional and quality standards
Job Responsibility:
Assist in the management of rooms inventory to maximize cluster rooms revenue
maintain accuracy of information and enhance automation efforts in reservation system
assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings
assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties
perform all Revenue Management month end reporting and auditing
provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations
accurately generate, process and update all property and market Revenue Management reports
serve as primary source for majority of reporting and analytical needs of the Revenue Management team
assist with system maintenance including inputting rate hurdles, monitoring forecasted demand, updating group forecasting, and running daily system checks
assist with training of new associates as necessary
assist in the implementation of hotel sales strategies in the reservation and inventory systems
follow all company policies and procedures
ensure uniform and personal appearances are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
listen and respond appropriately to the concerns of other employees
comply with quality assurance expectations and standards
read and visually verify information in a variety of formats
move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
stand, sit, or walk for an extended period of time
perform other reasonable job duties as requested
Requirements:
High School diploma or G.E.D. equivalent
at least 1 year related work experience
no supervisory experience
What we offer:
Equal opportunity employer
environment fostering unique backgrounds and experiences
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