Analyst-operations support

• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
• Document review, including collation, distribution and filing according to policies and procedures
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests
• Liaise with different internal and external groups through e-mail and phone calls
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
• Maintain a collaborative relationship within the team
• Provide recommendations for continuous improvement

• Experience in operations is preferred, focused on: Customer service
• Technical support
• Back-office work
• Good verbal and written English communication skills
• Proficiency in computer functions within MS Office Suite
• Exceptional problem-solving skills and time management
• Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes
• Bachelor’s degree preferred

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package