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Analyst III, Technical Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Sun Valley

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As an Analyst III, Technical Support, you will be involved in higher level support for field-based analysts, developing and analyzing new technology deployments, and administering and analyzing information systems operations. You will also build and manage relationships with business stakeholders in IT and Administrative Services.

Job Responsibility:

  • Provide complex solutions and implement projects at an advanced technical level regarding systems operations
  • Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
  • Coordinate solutions as needed and report on process and system performance
  • Assist in restoring IT services at locations impacted by unforeseen circumstances
  • Conduct training for end users, external vendors, and less experienced staff
  • Facilitate software update distributions and major deployments at satellite locations
  • Provide technical support for field-based analysts when necessary
  • Create documentation for self-help support to assist other IT personnel
  • Analyze and evaluate information systems operations and provide recommendations to improve utilization
  • Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

Requirements:

  • Provide complex solutions and implement projects at an advanced technical level regarding systems operations
  • Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
  • Coordinate solutions as needed and report on process and system performance
  • Assist in restoring IT services at locations impacted by unforeseen circumstances
  • Conduct training for end users, external vendors, and less experienced staff
  • Facilitate software update distributions and major deployments at satellite locations
  • Provide technical support for field-based analysts when necessary
  • Create documentation for self-help support to assist other IT personnel
  • Analyze and evaluate information systems operations and provide recommendations to improve utilization
  • Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform
  • Exceptional customer service skills, with the ability to provide support to clients in a detail-oriented and courteous manner
  • Proficiency in office functions and administrative tasks, including documentation and materials handling
  • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
  • Proven experience in training staff and implementing new procedures and methods
  • Solid understanding of operations and planning in a technical support environment
  • Ability to design and implement technical support strategies
  • Experience in supervising and demonstrating leadership skills with a team
  • Ability to liaise with vendors and stakeholders, acting as a key point of contact
  • Experience in troubleshooting technical issues and providing appropriate solutions
  • Familiarity with collection processes and consolidifications
  • Proven ability to manage and implement networking solutions
  • Excellent time management skills, with the ability to prioritize tasks effectively
  • Ability to work collaboratively with all levels of staff and external parties
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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