Analyst - Social Listening & Insights Jobs

Social Media Analyst

Join a globally recognized leader in the fashion and lifestyle industry. You’ll ...

Location

United States , NY

Salary:

31.03 - 34.48 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Marketing, Communications, or a related field, or equivalent practical experience
1-3 years of experience in social media, community management, or digital marketing, preferably within a fashion, beauty, or lifestyle brand
Strong understanding of major social platforms, including their trends, best practices, and competitive analysis techniques
Exceptional written and verbal communication skills, with the ability to manage community interactions with empathy and maintain an on-brand tone
Proven experience with social media management and analytics tools
Highly organized with strong project management skills, capable of managing content calendars, reporting, and cross-team collaboration effectively
Comfortable thriving in a fast-paced environment, adept at balancing multiple priorities and deadlines
A genuine passion for building engaged online communities and identifying cultural, user-generated content (UGC), and influencer opportunities
A self-starter mentality, eager to take initiative and drive projects forward
Strong analytical skills, capable of extracting insights from data

Job Responsibility

Community Engagement: Serve as the authentic voice of the brand, fostering meaningful conversations and building a positive, connected community across social channels
Cultural & Competitive Intelligence: Act as a brand anthropologist, tracking competitor and category activity to understand trends, messaging, and consumer responses
Content & Insights Contribution: Provide weekly social listening summaries, translating community sentiment and cultural signals into actionable inputs for creative briefs and content priorities
Platform Growth & Optimization: Support the strategic expansion of a key visual content channel, identifying repurposable content and opportunities to grow engagement
Operational Excellence: Ensure seamless day-to-day execution by assisting with content scheduling and tagging across platforms

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

Customer Care Analyst

The Customer Care Analyst is responsible for demonstrating high-quality reputati...

Location

Canada , Laval

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing or communications preferred
3+ years' experience in Customer Relations or Reputation Management
Focus on Social Media experience is preferred
Proven ability to correspond on social media platforms with proper grammar, spelling, and rules of composition
Proven ability to effectively communicate with customers over the phone in a professional manner
Experienced in managing call center operations, including monitoring queues, ensuring SLA adherence, and optimizing team performance
Demonstrated Advanced Troubleshooting Skills: Proficient in handling complex cases by taking ownership of testing, diagnosing root cause issues, and collaborating with internal teams to implement solutions
Communication and Interpersonal Skills: Strong written and verbal communication skills across social media and phone interactions, with excellent grammar, active listening, and comprehension
Skilled in utilizing digital analytics to develop data-driven strategies that improve service level agreements (SLAs) and enhance customer satisfaction
Skilled in interpreting data insights to identify trends, inform decision-making, and develop effective strategies that drive performance and business outcomes

Job Responsibility

Utilize digital analytics to enhance performance and customer satisfaction
Address advanced customer inquiries via phone, email, and chat
Manage complex inquiries beyond first-level capabilities
Conduct daily audits and quality checks on cases and calls
Ensure timely responses to inquiries, adhering to SLAs
Maintain prompt response times for social media interactions
Oversee phone queues and manage call overflow
Use Genesys status indicators appropriately
Report errors in Salesforce cases promptly
Adhere to marketing initiatives and organizational policies

What we offer

Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
Pension Plan
Share Purchase Plan
Paid Time Off: vacation days, sick days, and personal days
Employee Discounts
Training and Development: workshops, seminars, and online courses
Recognition and Rewards
Mentorship Program
Scholarship Program

Fulltime

New

Voice of the Customer (VOC) Analyst

The Voice of the Customer (VoC) Analyst will be instrumental in understanding an...

Location

United States , Hingham

Salary:

65000.00 - 80000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

5+ years of experience in a similar role, preferably within a multi-brand or retail environment
Experience in collecting, analyzing, and interpreting customer feedback data
Experience with Customer Experience Platforms such as InMoment, Medallia and Qualtrics
Strong analytical and problem-solving skills with the ability to mine data across numerous touchpoints
Experience with VoC platforms, survey methodologies, text analytics and sentiment analysis tools
Proficiency is data visualization for story-telling reporting
A desire to understand the why’s in the data and an innate sense of curiosity
Passion for the customer
Strong communication skills and presentation skills (verbal and written) with the ability to effectively convey complex information to diverse audiences
Self-starter who will work independently and manage multiple projects simultaneously

Job Responsibility

Customer Feedback Collection: Manage daily function and file transfer verification of data to the CSAT/Voice of Customer program for KWG brands while ensuring optimization of the collection of customer feedback through surveys (e.g., transactional, post-interaction), online reviews, social media listening, and other relevant channels
Ensures data integrity and accuracy is achieved through regular audits and validation checks
Attend regular Voc meetings with KWG business partners to understand challenges within the businesses and incorporate quantitative and qualitive data into Voc reporting
Data Analysis and Interpretation: Analyze large datasets of structured and unstructured customer feedback using statistical tools and qualitative analysis techniques
Identify key themes, trends, and drivers of customer satisfaction and dissatisfaction across brands and channels
Develop and validate analytical models to predict customer behavior and identify areas for improvement
Reporting and Visualization: Assist in the design and development of regular and ad-hoc reports and dashboards on customer satisfaction (CSAT), and other relevant VoC metrics for stores, contact centers, and e-commerce platforms for each brand
Actionable Insights and Recommendations: Translate data insights into practical recommendations for improving customer experience, operational efficiency, and service quality across all channels and brands
Stakeholder Collaboration: Partner with business leaders and stakeholders to understand their specific needs and provide tailored VoC insights
Tool and Technology Management: Create, manage and track tickets with VoC providers for any issues/reporting requests

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Financial Solutions Lead Analyst

The Financial Solutions Lead Analyst in Controller Transformation team is a tech...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Chartered Accountant (CA) / master’s in business administration (MBA)/ Certified Public Accountant (CPA) or equivalent combination of education
10 to 12+ years of relevant experience, within the financial services industry (Controller, FP&A, Treasury preferred)
Hands on experience of leveraging BI Tools such as Tableau, Power BI, etc.
Advanced proficiency in Microsoft Office products
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
In depth knowledge of banking products / systems preferred
Strong communication skills (written, verbal, active listening)
ability to synthesize key messages and influence others
Bachelors degree, Masters degree preferred

Job Responsibility

Leads the design, implementation, and governance of end-to-end technology requirements for close operating model
Leads the conversations with Technology partners to ensure requirements are clearly articulated and understood, oversees the build quality and delivery of the tech solutions
Sets up necessary forums to socialize tools & technologies built, gathers feedback and plans the delivery of the same
Participates in formulating strategic direction for the process and architecture for the Controllers organization across Citi businesses, products, functions and locations
Participates in assessing and incorporating changing business, regulatory and market information needs into Controller processes and applications
Strategic professional who advises on directional strategy by analyzing subject matter and its application in their own job and the business
Acts as a technical expert / advisor on significant decisions with Technology solutions
Implements policies and procedures
Has the ability to drive discussions and provide insights and can operate with a limited supervision and autonomy
Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

What we offer

Opportunity to transform Citi Finance, improve our processes, strengthen controls, and drive business results
Build a network across senior Citi Finance, Controllers and Technology Partners
Exposure to the Finance and Technology organizations
Exposure to Project Management skills, Agile ways of working

Fulltime

New

Villa Travel Sales Consultant

Our client, is a privately owned dynamic travel company who specialise in sellin...

Location

United Kingdom , Central London

Salary:

40000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous travel sales experience selling high value luxury holidays is essential
Excellent communication skills, both written and spoken
Be able to work well under pressure and have a flexible approach

Job Responsibility

Creating luxury bespoke villa holidays for clients based on requirements
Arranging all aspects of a client's holiday from travel to accommodation, activities, and any special requests that they may have
Building relationships with clients and suppliers to always ensuring excellent service
Demonstrating outstanding product knowledge to secure bookings

What we offer

Commission ranging from £10,000 to £25,000 per annum
25 days annual leave plus bank holidays
2 annual fam trips to view and stay in the villas and travel discounts
Workplace Pension
Hybrid working
Working abroad policy of 15 days per year

Fulltime

New

Software Engineer Backend Travel

Are you a passionate and skilled backend software engineer looking for an exciti...

Location

United Kingdom , London

Salary:

80000.00 - 90000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Software Engineering, or a related field
3+ years of experience in backend software development
A passion for designing and building fantastic API's, delivering great developer experiences to go with it
An interest in working with Elixir, this is what our client mostly works with
A high bar in code quality and API design
Experience in Travel / Flights, hotels or cars REQUIRED

Job Responsibility

Designing, developing, and maintaining the server-side components of our client's innovative software solutions
Collaborate with cross-functional teams, including frontend developers, designers, and product managers, to create scalable and efficient backend systems that power our client's applications

What we offer

Hybrid work environment (combination of remote and in-office work)
Comprehensive benefits package
Opportunities for professional growth and development
Collaborative and supportive team culture
Chance to work on innovative projects with cutting-edge technologies

Fulltime

New

Fluent Arabic Speaking Senior Private Travel Manager

Our client is an exclusive lifestyle and concierge company who specialise in cre...

Location

United Kingdom , London

Salary:

38000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous GDS experience and flights knowledge is essential
Fluent Arabic to native/mother tongue level reading, written and verbal
Extensive tailormade experience gained within the travel industry, working within luxury is essential with extensive knowledge dealing with UHNWI's
Professional and engaging telephone manner with the ability to develop rapport
Effective Sales and customer service skills.

Job Responsibility

Dealing with customer enquiries by phone and email and design bespoke travel requests based in their needs
Use your own previous experience, destination knowledge to establish the clients' requirements and to recommend the correct programme for their needs
Use Amadeus to book flights and make any necessary amendments
Booking all aspects of travel for your customers including flight, private charters, hotels, car hire and more
Being available to resolve any pre and post departure issues

What we offer

Bonuses of £3,600 per annum
25 days annual leave
Pension
Hybrid Working or fully remote working within the UK
Option to work abroad for up to 4 weeks per annum
Discounted travel
Career growth and development

Fulltime

New

Certified Reach forklift driver

We are seeking a skilled and experienced certified Reach forklift driver with a ...

Location

Canada , Dorval

Salary:

22.00 CAD / Hour

Randstad

Expiration Date

January 06, 2026

Requirements

Valid Reach forklift license
Minimum 1 year experience in a distribution setting driving a forklift Reach
Prior experience using a warehouse management system software on a computer
Attention to detail
Comfortable in a fast paced work environment
Comfortable with lifting

Job Responsibility

Loading and unloading trucks
Using the stand-up reach forklift
Organizing stock in the proper racking
Picking and packing of orders
Using a warehouse management system on a computer
Communicating with truck drivers
Handling shipping and receiving documents

What we offer

Weekly pay
Clean, organized work environment
On-site parking
Long term assignment with the possibility of permanence

Fulltime

Analyst - Social Listening & Insights

Trailer Park Group

Location:
United States, Hollywood

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 13, 2025

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Analyst - Social Listening & Insights

Trailer Park Group

Location:United States, Hollywood

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States, Hollywood

Category:
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Contract Type:
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Job Posted:
December 13, 2025