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AMS Resource Manager

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Hewlett Packard Enterprise

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Location:
Mexico , Mexico City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. As a Resource Manager under Global Services Organization, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilization, and capability alignment to support multi-region service operations, customer programs, and internal initiatives. You’ll act as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition, and Business Operations, driving efficiency, transparency, and continuous improvement in resource management practices.

Job Responsibility:

  • Lead the development of long-term and short-term resource plans across global delivery functions
  • Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities
  • Build workforce forecasts based on business growth, attrition trends, and customer demands
  • Proactively identify resource risks, capacity constraints, and skill gaps
  • develop mitigation strategies
  • Oversee the resource assignment process for high-priority initiatives and service engagements
  • Ensure optimal utilization by balancing workloads across regions and functional teams
  • Govern staffing workflows and enforce resource management policies and best practices
  • Drive effective capacity planning for onshore/offshore teams, including shift and coverage models
  • Maintain an enterprise-level skills inventory and competency matrix for the global talent pool
  • Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand
  • Support strategic workforce planning initiatives, including succession planning and location strategy
  • Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modeling, macros, automation)
  • Present utilization, capacity, and resourcing insights to senior leadership and executive forums
  • Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency
  • Promote data accuracy, standardization, and continuous improvement across all reporting processes
  • Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations
  • Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment
  • Communicate resource decisions clearly and professionally to all stakeholders
  • Mentor and guide Resource Planners/Coordinators within the team

Requirements:

  • Bachelor’s degree in Business Administration, Operations, Information Technology, or related field
  • 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities
  • Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modeling, VBA/macros preferred)
  • Solid understanding of global delivery models, resource planning workflows, and professional services operations
  • Excellent English communication skills—both written and spoken—with the ability to engage leadership stakeholders
  • Strong analytical, strategic thinking, and decision-making capabilities
  • Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment
  • High attention to detail with strong organizational and leadership skills
  • Experience in a global services or consulting organization is highly preferred
  • Experience implementing or managing PSA/resource management tools is a plus
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
January 13, 2026

Work Type:
On-site work
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