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Ams manager

https://www.randstad.com Logo

Randstad

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Location:
China , Suzhou

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

400000.00 - 600000.00 CNY / Year
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Job Responsibility:

  • AMS Team management (leave approval, people review, KPI setup, training plan, performance review)
  • Organizing new AMS customer onboarding process with Service Manager
  • Presales support to acquire new customer or customer contract renew
  • Assign service manager for new AMS customer
  • Dispatch unassigned tickets to consultants
  • Monitoring service delivery, e.g. tickets, change request status and handling the escalation, ensure the service to be provided within SLA
  • Regular team meeting/building
  • UT/Revenue Forecast for AMS(except new AMS opportunities)
  • Update CRs status in CRM
  • AMS qualification (certification, ISO…)
  • Improvement of delivery performance
  • To determine the best technical solutions, configuration and project organization of the customer

Requirements:

  • At least 10 years SAP professional experience, including 3+ years management experience
  • At least 3 years SAP/IT or Product experience or several years industry experience / experience in the generic business field
  • ITIL process in practice
  • Deep knowledge of Syntax services of industry / of the generic division
  • Well known the skills of team members
  • Rich experience of moderator for meeting/presentation/workshop
  • Good at MS-Office (PowerPoint, Excel, Word)
  • Good command of verbal and writing English
  • Good personal quality, sincerity
  • Computer science, technical, scientific or business-oriented bachelor/master

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
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