Amazon Connect Engineer Job at ClearBridge Technology Group (Plano)

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

Senior Amazon Connect Telephony Developer

Are you ready to architect the future of cloud-based contact centers? This is yo...

Location

United States , Des Moines

Salary:

125000.00 - 155000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5–10+ years in telephony/contact center engineering
3+ years hands-on with Amazon Connect
2+ years with Salesforce Service Cloud Voice
MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch
Telephony fundamentals (SIP, RTP, QoS)
Experience with REST APIs, event-driven architectures, and security best practices
Experience with Agentforce or Salesforce Professional
CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform)
Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant)
AWS certifications (Solutions Architect, Developer, DevOps)

Job Responsibility

Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms
Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services
Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations
Deliver dashboards & reporting tools for contact center performance metrics
Partner with network/security teams to ensure QoS and secure IAM configurations

What we offer

13% BONUS
20% PROFIT SHARING
medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions

Job Responsibility

Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year (this includes three Sabio days)
LinkedIn Learning

DevOps Engineer

We are looking for a DevOps Engineer with experience in building, delivering, an...

Location

United States , Chantilly

Salary:

Not provided

Anthem Engineering

Expiration Date

Until further notice

Requirements

Experience with Amazon Web Services (AWS)
Experience with infrastructure as code tools such as Terraform or Ansible
Experience with relational databases such as PostgreSQL, MySQL, or Oracle
Experience with no-SQL databases such as Elasticsearch or DynamoDB
Experience with tools including git (preferably GitHub), CI/CD (preferably Jenkins), artifact management (preferably Nexus), ticketing (preferably Jira), and knowledge management (preferably Confluence)
Experience with containerization technologies such as Docker and Kubernetes
Experience delivering and maintaining complex applications in languages such as Java, Python, Ruby, or JavaScript
Experience delivering and maintaining front-end web applications using modern JavaScript frameworks such as Angular, React, or Vue
Experience developing on, and for, Linux-based systems (preferably RedHat-based)
Experience developing in an Agile environment

Job Responsibility

Define site objectives by analyzing user requirements
envisioning system features and functionality
Develop infrastructure as code, container orchestration, or other cloud-native solutions to quickly deliver scalable applications and systems
Develop system health monitoring, establish system performance baselines, and conduct system performance tests
Work with site reliability engineers to ensure the continuous delivery of services within organizationally defined service level objectives and agreements
Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives
Integrate applications by designing database architecture and server scripting
studying and establishing connectivity with network systems, search engines, and information servers
Develop and maintain continuous integration/continuous delivery pipelines to test and deliver software systems through development, testing, and production
Work with software developers to ensure software components are built correctly, securely, and are tested before delivery

What we offer

We realize that we all spend a considerable amount of time at work so it had better be fun!
Do work you feel good about. Our mission is to save lives and taxpayer dollars. We work to enable the mission and create reusable capabilities that can be leveraged across a diverse customer set.
We're always learning new technologies, frameworks, and tools so we can use the right ones for the emerging problems.
You're not just another cog in a machine. We're invested in your growth as an individual, technical and otherwise. Everyone has a voice and is valued.
Small companies are important to us. We enjoy the closeness, directness, and efficiency of working in a small company environment

Fulltime

Senior Amazon Connect Engineer

Our client, a leading Consulting firm, is in need of a Sr. Amazon Connect Engine...

Location

United States , Plano

Salary:

84.00 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

5 – 7 years of overall experience
Prior experience supporting enterprise implementation and / or migration efforts around Infrastructure and Cloud projects with a focus on Contact Center, specifically AWS Connect
Experience developing and maintaining infrastructure as code (IaC) using Terraform for automated cloud resource provisioning
Experience building, deploying and optimizing applications and integrations using Python (secondary Java) within an AWS ecosystem
Experience creating and maintaining CI / CD pipelines using Jenkins and / or Jules
Experience managing code repositories using Git and / or Bitbucket
Experience implementing and supporting RESTful APIs for contact center integrations
Experience supporting container orchestration and deployments in an AWS Cloud environment

Job Responsibility

Designing and implementing AWS Connect and AWS Services
Developing and maintaining infrastructure as a code using Terraform for automated cloud resource provisioning
Building, deploying and optimizing applications and integrations using Python within the customers AWS ecosystem
Configuration of IAM, Lex, Lambda, KMS, S3, etc.
Supporting an enterprise AWS Connect Migration for a top 5 commercial bank
Supporting the migration of the customers outbound dialing to AWS Connect

What we offer

Excellent benefits and compensation packages

AI Solutions Specialist

The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales f...

Location

France , Paris

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions

Job Responsibility

Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team

What we offer

Flexible working
Employee Assistance Programme
Bonus Scheme
Business Travel Insurance
Volunteering Time-off
25 days paid holiday a year
LinkedIn Learning

Strategic Solutions Engineer

As a Strategic Solutions Engineer, you’ll be at the forefront of the AI transfor...

Location

United States

Salary:

175000.00 - 205000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing roles
1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture
Ability to design and communicate complex solutions clearly to both technical and business audiences
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals
Fast learner and self-starter who thrives in high-growth, high-collaboration environments
Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI
You embody our core Operating Principles

Job Responsibility

Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence
Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms
Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility
Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases
Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies
Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation
Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Offers Equity

Fulltime

Amazon Connect Engineer

ClearBridge Technology Group

Location:
United States , Plano

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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