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Alterations Manager

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David's Bridal

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Location:
United States , West Palm Beach

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. S/he is a key member of the store management team and is a role model for store team members in demonstrating the values and qualities that characterize the David’s Bridal brand.

Job Responsibility:

  • Leads all activities for the alterations room
  • Assists the Store Manager in recruiting and interviewing Alterations Specialists and Alterations CSRs
  • Trains, coaches and motivates Alterations associates to provide superior customer service
  • Is a key holder and may periodically be responsible for opening the store
  • Leads and models a customer first culture across all roles
  • Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback
  • Monitors individual team members performance and develops action plans for improvement
  • Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes
  • Coaches the team on how to achieve all set goals
  • Drives customer loyalty by making clientele calls to maximize appointments
  • Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed
  • Responds promptly to all customer questions providing product and service information
  • Builds relationships to meet or exceed customer satisfaction and loyalty
  • Speaks to every customer before they leave to validate their experience, resolving any issues
  • Creates a climate in which team members want to do their best
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Maintains store standards to support a flawless shopping experience
  • Maintains a high level for the dress code standards
  • Executes sales plans consistently in partnership with the Store Manager through key metrics
  • Floor Manager during peak sales times to offer fit and alterations consultations
  • Communicating daily sales goals to all Alterations team members
  • Assists Store Manager in recruiting, interviewing and hiring Alterations associates
  • Trains Alterations Specialists in fitting and sewing techniques, building talent internally
  • Ensures ongoing product education for all Alterations team members
  • Supports an environment focused on training, retention, reward and recognition
  • Assists the Store Manager in educating stylists regarding gown/dress silhouette, garment fit, steaming, pressing and spot cleaning
  • Monitors inventory management, special orders, mark out of stock, repairs, and ensuring first quality standards for all merchandise
  • Executes, monitors and assesses the five stages of training for all team members
  • Ensures performance management strategy is implemented and consistent at all levels
  • Handles all employee relations issues and partners with Store Manager, as necessary, to determine action plans and performance management strategy
  • Performs special projects and other duties as assigned

Requirements:

  • One-year prior management experience
  • Prior sewing experience required, preferably in a bridal and/or special occasion production environment
  • Prior experience with computerized POS system and ability to use one
What we offer:
  • Generous Team Member Discount After First Pay Period
  • Dayforce Wallet – Get Paid Early!
  • Health/Dental/Vision Insurance
  • 401K Program
  • Paid Vacation, Sick Days & Holidays
  • Pet Benefits

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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