Airline Operations Performance Specialist Job at TUI (Luton)

Product Manager

You’ll be part of our Operations directorate, a critical area of the airline res...

Location

United Kingdom , London

Salary:

Not provided

British Airways

Expiration Date

February 15, 2026

Requirements

Proven experience in product management and delivery within digital or technology environments
Strong understanding of airline operations and operational technology
Experience working in agile delivery environments using tools such as Jira and Confluence
Demonstrated ability to prioritise, deliver independently and manage competing demands
Degree-level qualification in Computer Science, Engineering, Mathematics, Sciences or equivalent
Experience gained in a top-tier consultancy, product-led organisation or start-up environment (or equivalent)
A delivery- and outcomes-focused mindset with a strong sense of ownership
The ability to translate strategy into clear roadmaps and tangible results
Confident, clear communication with the ability to influence and build trust
Strong analytical and data-driven decision-making skills

Job Responsibility

Own a portfolio of technology products and streams of work within your domain
Define, implement and manage product strategy, vision and backlog aligned to operational priorities
Lead integrated product and project teams, acting as the voice of the customer and aligning stakeholders to clear outcomes
Deliver multiple programmes simultaneously, overseeing both delivery and ongoing product development
Prioritise and define user stories to streamline execution of operational priorities
Lead discovery through feasibility analysis, proof-of-concepts and collaboration with architects and data specialists
Work closely with internal and external partners, including technology suppliers and operational teams, to develop scalable solutions
Establish and maintain efficient processes to manage product performance and delivery
Facilitate strategy, vision and programme increment workshops and collaborative sessions
Embed a data-led approach to optimisation, performance analytics and decision-making

What we offer

Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
Market-leading defined contribution (DC) pension
Flexible benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan
Electric car scheme
Gymflex membership
Heathrow Express tickets with a 75% discount
Tailored learning opportunities
DataCamp and other online courses access
Technical accreditations and certifications

Fulltime

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Crew Support Specialist

Crew Support Specialist - Customer, Cabin and Inflight Services (CCIS) is a func...

Location

Morocco , Casablanca

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Strong organisational and time-management skills, with the ability to prioritise tasks
Excellent communication skills
Accuracy, attention to detail and problem-solving abilities
Ability to work independently and as part of a team
Sound IT skills to include the Microsoft suite together with a natural aptitude to learn in-house systems
Proven track record of working in a customer service environment
Effective collaboration skills and the ability to work independently using own initiative with the confidence to escalate where appropriate
Ability to implement and embed new ways of working

Job Responsibility

Monitor daily Cabin Report feedback to identify trends, ensure timely follow-up with in-flight operations and service providers, and deliver weekly insights. Compile a monthly KPI report with SLA-aligned analysis and mitigation strategies
Assist in investigating CCIS related occurrences & delays, contributing to the on-time performance and KPI’s. Provide disruption support for unscheduled flights and onboard customer and cabin crew initiatives
Work in collaboration with internal and external stakeholders ensuring information is communicated in a timely manner and that all data is recorded accurately and delivered against timescales and supplier contractual agreements including invoice auditing and coding
Coordinate with stakeholders to ensure timely updates on product rollouts, service concepts, and CSAT developments.Ensure accurate data capture, delivery, and follow-up to confirm successful implementation
Support on clear, engaging communications such as cabin crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
Support where required on onboarding communications and coordinate the setup of devices, applications, and IT accounts, ensuring a smooth start for new cabin crew members
In partnership with Cabin Crew Management, provide operational and administrative support as required
Contribute to performance discussions with Cabin Crew Executives to support the evaluation of senior cabin crew and cabin crew contracts
Actively participate in crew engagement initiatives, including cabin days and other events, fostering a strong sense of community and connection. Occasional travel to Marrakech and Agadir to support In-Flight Services
Conduct ramp and supplier unit visits, performing spot checks on loading and product quality to support menu and range updates as needed

What we offer

Attractive remuneration from 5000 Dirhams per month, plus meal allowance of 130 and transport allowance of 250 per month, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and team
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Parttime

Senior Customer Support Specialist

As a Senior Customer Support Specialist, you will provide technical Level 2 supp...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
Strong technical background and experience in an IT/Software support role within the aviation sector
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Adept at using and learning new software
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable, full-time employment contract
Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage for you and your family
Sport card
Mental health support platform
Life insurance for you and your family

Customer Experience Senior Specialist

We are looking for a Customer Experience Sr. Specialist to join our global Custo...

Location

Japan , Tokyo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

At least 5 years experience in a customer facing role, preferably in the Airline, Aviation or Telecommunications industry or Satellite communications
Strong Communicator with excellent presentation skills, enjoys providing recommendations to clients and can represent SITA in front of customers and at large or senior level audiences
Fluency in English and Japanese mandatory
Product management interest and a strategic mindset
Collaborative – you enjoy working on multi-country, multi-disciplinary, multi-cultural teams and projects
Proactive Problem Solver
Focused on understanding client needs, aligning solutions to those needs, and enhancing customer satisfaction through continuous engagement
Comfortable with analysing data to produce insightful reports for clients and internal teams
Ability to learn fast and understand complex technologies, environment and services
Competent in Microsoft Office products, Excel advanced proficiency, messaging, on-line purchasing, and web-conferencing systems

Job Responsibility

Lead strategic account: lead end‑to‑end service governance and customer engagement across the assigned key account—driving operational meetings, SIP execution, proactive incident/change management, RCA delivery and other tasks in partnership with CS&O and E&T. The role will also support adjacent strategic accounts in the region
Strategic Partnerships: Build and nurture strategic partnerships by understanding customer needs and aligning them with product offerings
Support Commercial Activities: Engage in business development and support commercial opportunities to enhance revenue streams
Product Performance Monitoring: Oversee the performance of aircraft connectivity services and applications, ensuring they meet contractual commitments and service level agreements (SLAs)
Customer Satisfaction: Conduct customer satisfaction surveys, develop improvement plans, and advise on corrective actions to address issues
Service Reviews: Regularly review service performance with customers, to ensure alignment with their needs and expectations
Reporting & Trend Analysis: Generate detailed reports for clients and internal teams, including trend analysis, setting proactive actions related to service improvements, and providing insights into performance metrics
Follow all operational processes strictly and ensure effective cross‑functional coordination to maintain compliance, streamline workflows, and deliver consistent service quality
Customer Workshops: Participate in workshops to gather customer requirements, validate specifications, and ensure products are aligned with client needs
Training Coordination: Coordinate customer training needs for SITA products and services

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Clinical Applications Specialist

The Clinical Applications Specialist plays a key role in driving the adoption, i...

Location

United States , Chicago

Salary:

Not provided

FOCAL ONE

Expiration Date

Until further notice

Requirements

Bachelor’s degree in healthcare, biomedical engineering, or related field preferred
3–5 years of experience in clinical applications, medical device consultative sales, or healthcare program support
Proven experience supporting or implementing technologies in the surgical or imaging environment
Preference for 2+ years of experience in urologic oncology and/or ultrasound scanning in a patient-care or procedural setting
Strong communication, presentation, and relationship-building skills
High technical aptitude with the ability to teach and troubleshoot complex systems
Ability to travel nationally up to 60-75%, including nights and weekends as needed
often on short notice
Preference to be located near major airline hub
Ability to lift 30–50 lbs for equipment setup

Job Responsibility

Provide expert procedural support and workflow guidance to physicians and OR teams during HIFU cases
Support new site launches and guide early adopters to clinical independence
Deliver comprehensive training to physicians, nurses, SPD staff, and OR managers to ensure safe and proficient system use
Support professional education initiatives including workshops, peer-to-peer training, and society meetings
Collaborate with regional sales team and hospital stakeholders to grow procedure adoption and optimize outcomes and efficiency
Support product introductions, software upgrades, through consultative discussions focused on clinical and operational value
Track utilization performance metrics, report activity outcomes, and manage administrative requirements (reports, weekly plans, team calls, expense reporting, etc.)
Partner closely with the Clinical Sales, Clinical Marketing, Service, and Commercial Sales teams to ensure consistent user experience and alignment of best practices
Create and refine educational tools and reference materials that elevate surgeon training, procedure consistency, and strengthen the clinical and commercial ecosystem
Collaborate with Marketing, Product, and R&D to share field insights and enhance user experience

Fulltime

Pricing Manager

The Pricing Manager will be responsible for developing and executing pricing str...

Location

Ireland , Dublin

Salary:

Not provided

Oliver James

Expiration Date

Until further notice

Requirements

Degree in Business, Economics, or a related discipline, or equivalent professional experience
Proven experience leading, coaching, and developing high-performing teams
Strong knowledge of airline pricing principles, demand elasticity, and regulatory environments
Highly developed commercial awareness and analytical capability, with experience using revenue management and pricing tools

Job Responsibility

Develop and implement pricing strategies aligned with commercial and revenue goals
Own and manage all pricing components, including base fares, taxes and charges, fare rules, promotional activity, corporate and tour operator fares, loyalty pricing, and partner pricing
Monitor competitor pricing and market dynamics, designing timely pricing responses and campaigns in collaboration with Revenue Management and Marketing teams
Lead, coach, and develop a team of Pricing Specialists, including internationally based team members
Drive continuous improvement in pricing processes, controls, automation, and best practices to enhance accuracy, efficiency, and cost effectiveness
Ensure adherence to internal security, governance, and audit requirements in line with group and company policies
Represent the Pricing function in commercial and IT initiatives, as well as in relevant industry and technical forums (e.g. ATPCO, IATA)

Fulltime

Senior Customer Support Specialist

NAVBLUE is a leading services company, wholly owned by Airbus, dedicated to Flig...

Location

Poland , Gdansk

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

At least 3-5 years of proven, hands-on experience in a technical/IT aviation role, working directly with Airline Crew Management or Scheduling Systems and processes
Strong technical background and experience in an IT/Software support role within the aviation sector
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Adept at using and learning new software
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex Level 2 queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Flexible working hours with a hybrid model (3 days per week in our Gdansk office at Olivia Business Centre)
Training and development opportunities to support your career growth (3000 PLN gross per year after the probationary period)
Co-funding for meals and commuting
Access to the latest knowledge and technologies enabling professional development
Opportunity to work on international projects and collaborate with global teams, including occasional international travel
Private medical coverage for you and your family
Sport card
Mental health support platform
Life insurance for you and your family
Employee Stock Ownership Plan

Fulltime

Airline Operations Performance Specialist

TUI

Location:
United Kingdom , Luton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 11, 2026

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Job Description:

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Requirements:

Additional Information:

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December 28, 2025

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