Airline Operations Controller Job at TUI (Luton)

TOCC Network Operations Manager

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC)...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Fulltime

Assistant Crew Controller

Joining TUI Airways as Assistant Crew Controller involves being part of a team r...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience within a fast-paced operational environment
experience of working with policy and or legislative agreements
a creative problem solver, able to consider alternatives and arrive at a logical decision
comfortable with ambiguity and working under pressure in a reactive environment
previous experience in a customer service based role
process and detail orientated with excellent organisational skills
strong inter-personal and excellent communication skills with the ability to influence
ability to work as part of a team
an enthusiastic ambassador of change who makes suggestions for improvement
experience of the Airline/Aviation industry or a keen interest in this would be highly regarded.

Job Responsibility

Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
work closely and collaboratively with the Operations team and other key stakeholders within TUI.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
dynamic working environment
access to the TUI Learning Hub
opportunities to work on global projects and teams
support for local charity and sustainability initiatives.

Fulltime

Operational Maintenance Planner

As an Operational Maintenance Planner, you'll play a crucial role in coordinatin...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Strong knowledge of airline operations planning processes
solid understanding of aircraft maintenance programs and schedules
exceptional attention to detail and ability to work under pressure
confident negotiation skills and decisive decision-making abilities
operational knowledge of TUI Group Fleet, Operations, and Engineering
outstanding communication skills
flexibility to adapt to shift changes and operational disruptions

Job Responsibility

Plan, control, and administer all line maintenance requirements for TUI Group aircraft
coordinate unscheduled maintenance during line operations
monitor and manage scheduled component replacements
negotiate with Line/Base Maintenance and Engineering Planning teams
review and plan defect rectifications across our fleet
maintain accurate aircraft management systems
create and distribute Work Packages
define line maintenance night-stop plans across our network
provide vital telephone support to airline staff, engineers, and maintenance providers
balance maintenance requirements with operational flying programs

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access to the TUI Learning Hub
involvement with local charity and sustainability initiatives

Fulltime

Sales Manager

The Commercial Manager is responsible for an assigned territory and/or portfolio...

Location

France , Toulouse

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
3-5 years of complex sales experience in SaaS within Europe and the Airline Flight Ops or Operations Control Centre (OCC) field
Recent experience of working with leading airlines within the European region OR
Daily working experience in one of the following disciplines: Airline Flight Operations experience
Flight Ops Engineering
Airline OCC (i.e. dispatcher, flight planning, day of ops, schedule)
Demonstrated knowledge of airline flight operations, or practical experience in flight operations
Demonstrated understanding of airline/aviation IT and application software
In-depth knowledge of airline industry
Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills

Job Responsibility

Within the designated territory and/or portfolio of customer accounts, achieve new sales revenue and renewals to meet or exceed personal targets/quotas, and achieve specific business objectives as assigned by NAVBLUE management
Understand the customer’s flight operations processes, procedures, tools, systems and services, understand the priorities of customer needs and requests
Maintain expertise on NAVBLUE and partner products in order to help identify up-sell opportunities, and solve customer pains with NAVBLUE solutions, updating customers on new products and technology where appropriate
Build “High–Wide & Deep” relationships with decision makers and maintain an awareness of issues affecting customers
For a limited list of key accounts within the assigned territory and/or portfolio of customer accounts, establish and successfully implement a strategic account development plan, and set up efficient coordination with Airbus global account management team for the said account, if and where appropriate
Create new opportunities based on an in-depth understanding of market potential, specific customer requirements and company capabilities
Seek opportunities for increased revenue via up-selling and cross-selling through additional product lines, features, and services
Manage contract renewals through effective negotiation of terms, conditions, pricing and commitments that enhance profitability and business relationship with customers
Develop commercial strategies, tactics, price target settings, and action plans to penetrate and grow awareness and sales of NAVBLUE’s solutions in the assigned territory and/or portfolio of customer accounts
Prepare and present clear, compelling and persuasive sales presentations

Fulltime

Product Manager

Join NAVBLUE, a wholly-owned Airbus subsidiary as a Product Manager, and take th...

Location

Canada , Waterloo

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in Product Management, with a proven track record of successfully launching and scaling enterprise software products
2+ years of direct experience working within the Scaled Agile Framework (SAFe) environment
Deep domain expertise or a strong foundational understanding of Airline Operations Control (OCC), Flight Operations, Crew Management, Scheduling, and/or Crew Planning systems
Expertise in defining, documenting, and prioritizing features, creating effective roadmaps, and applying lean prioritization techniques
Proven ability to apply Project Management skills to drive execution, including tracking progress, managing risks, resolving dependencies across multiple Agile teams, and ensuring timely delivery of quality features
Demonstrated ability to understand complex system architecture, API dependencies, data flow, and effectively prioritize technical debt and architectural runway in collaboration with solution architects, Chapter Leads and engineering leads
Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders at all organizational levels
Excellent English communication skills (verbal and written)
Working experience on Agile project management tools (Agility, Jira, etc)
Ability to communicate concisely and accurately to team and to management

Job Responsibility

Product Vision and Strategy: Participate in the product vision and strategy that is aligned with overall business goals, market trends, architectural runway and customer feedback
Maximize ROI: Prioritize the Product Backlog by applying an economic view (e.g., Weighted Shortest Job First - WSJF) to ensure the team(s) focuses its efforts on the features that will deliver the greatest business value and return on investment
Translate Needs into Features: Define, document, and accept features with clear business outcomes, acceptance criteria, and Non-Functional Requirements, acting as the ultimate source for feature content
Lead PI Planning: Lead the content presentation for Program Increment (PI) Planning events, presenting the vision and features to the team(s), and finalize the PI Objectives in collaboration with stakeholders
Facilitate Flow: Collaborate closely with the Release Train Engineer (RTE) and Product Owner (PO) to monitor the execution of the PI plan, actively working to anticipate and resolve cross-team dependencies and impediments that hinder feature delivery flow
Guide Product Owners: Collaborate and synchronize daily with Product Owners to elaborate features into user stories, manage the flow of work, and ensure the team backlogs reflect correct priorities
Technical Acumen for Enablers: Partner with Solution Architects / Engineering teams to define and prioritize Enablers (technical features) needed to support the N-OC solution’s non-functional requirements, architectural runway and scalability
Manage Releases: Define, approve, and communicate release plans to stakeholders, ensuring that integrated features are released predictably and continuously to customers through the Continuous Delivery Pipeline
Risk Management: Identify potential risks and obstacles to successful product delivery and work proactively to address or mitigate them
Measure Success: Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) for the N-OC product to validate hypotheses and drive the 'Inspect and Adapt' cycle for relentless improvement

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

New

Senior Manager Flight Dispatch

A key leadership role at the core of Global Operations, responsible for the stra...

Location

United Kingdom , London

Salary:

Not provided

British Airways

Expiration Date

February 13, 2026

Requirements

Proven operational capability across the airline environment, with sound regulatory and industry awareness
Strong leadership capability with proven experience guiding high‑performing operational teams
Ability to shape strategic direction while maintaining rigorous safety, governance, and training standards
Excellent collaboration skills, engaging confidently with senior stakeholders across BA, IAG, and industry bodies
A structured, analytical approach to problem‑solving, with the ability to embed sustainable change
Resilience, sound judgement, and agility in fast‑moving, high‑pressure operational environments
High proficiency in operational systems, data‑driven decision‑making, and technology‑enabled improvements
A forward-thinking approach, identifying innovative solutions and promoting ongoing operational excellence
Demonstrable expertise in airline operations, regulatory frameworks, and industry standards
Strong understanding of operational requirements and their alignment with organisational and safety objectives

Job Responsibility

Lead, motivate and develop a high performing team of Duty Managers and Flight Dispatch professionals, fostering a culture of collaboration, accountability and personal development
Maintain, continuously improve, and simplify Flight Dispatch procedures and requirements in line with industry standards and regulatory obligations
As the designated owner of Flight Dispatch technical and regulatory standards on behalf of Flight Operations, ensure appropriate governance and assurance by proactively monitoring compliance, ensuring timely investigation of reported non-compliance, ensuring corrective action taken when needed
Ensure licensing, training, and recency requirements for all Flight Dispatch personnel are completed and maintained to the required standard. Design and oversee the training delivery plan, including material development, version control, and technical verification assessments of Duty Managers
Maintain strong relationships with industry stakeholders to influence future developments
provide expert guidance and specialised knowledge to internal and external stakeholders
Lead and implement BA internal and industry strategic initiatives in Air Traffic Control mitigation and operational resilience through innovation e.g. BA Flight Watch
IIQP
Manages relationships with third-party suppliers of IT tools and data supply ensuring standards and compliance, performance reviews, and adherence to BA documented procedures
Develop, exercise, and maintain appropriate Business Continuity Plans (BCPs) for Flight Dispatch operations

What we offer

Unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Fulltime

New

Product Manager

Join NAVBLUE, a wholly-owned Airbus subsidiary as a Product Manager, and take th...

Location

Canada , Waterloo

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in Product Management, with a proven track record of successfully launching and scaling enterprise software products
2+ years of direct experience working within the Scaled Agile Framework (SAFe) environment
Deep domain expertise or a strong foundational understanding of Airline Operations Control (OCC), Flight Operations, Crew Management, Scheduling, and/or Crew Planning systems
Expertise in defining, documenting, and prioritizing features, creating effective roadmaps, and applying lean prioritization techniques
Proven ability to apply Project Management skills to drive execution, including tracking progress, managing risks, resolving dependencies across multiple Agile teams, and ensuring timely delivery of quality features
Demonstrated ability to understand complex system architecture, API dependencies, data flow, and effectively prioritize technical debt and architectural runway in collaboration with solution architects, Chapter Leads and engineering leads
Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders at all organizational levels
Excellent English communication skills (verbal and written)
Working experience on Agile project management tools (Agility, Jira, etc)
Ability to communicate concisely and accurately to team and to management

Job Responsibility

Strategic Direction and Value Definition: Product Vision and Strategy: Participate in the product vision and strategy that is aligned with overall business goals, market trends, architectural runway and customer feedback
Maximize ROI: Prioritize the Product Backlog by applying an economic view (e.g., Weighted Shortest Job First - WSJF) to ensure the team(s) focuses its efforts on the features that will deliver the greatest business value and return on investment
Translate Needs into Features: Define, document, and accept features with clear business outcomes, acceptance criteria, and Non-Functional Requirements, acting as the ultimate source for feature content
SAFe Execution & Agile Leadership: Lead PI Planning: Lead the content presentation for Program Increment (PI) Planning events, presenting the vision and features to the team(s), and finalize the PI Objectives in collaboration with stakeholders
Facilitate Flow: Collaborate closely with the Release Train Engineer (RTE) and Product Owner (PO) to monitor the execution of the PI plan, actively working to anticipate and resolve cross-team dependencies and impediments that hinder feature delivery flow
Guide Product Owners: Collaborate and synchronize daily with Product Owners to elaborate features into user stories, manage the flow of work, and ensure the team backlogs reflect correct priorities
Technical Acumen for Enablers: Partner with Solution Architects / Engineering teams to define and prioritize Enablers (technical features) needed to support the N-OC solution’s non-functional requirements, architectural runway and scalability
Manage Releases: Define, approve, and communicate release plans to stakeholders, ensuring that integrated features are released predictably and continuously to customers through the Continuous Delivery Pipeline
Risk Management: Identify potential risks and obstacles to successful product delivery and work proactively to address or mitigate them
Measure Success: Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) for the N-OC product to validate hypotheses and drive the 'Inspect and Adapt' cycle for relentless improvement

What we offer

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code

Fulltime

New

Business Analyst

We are currently looking for a Business Analyst (BA) to support the deployment o...

Location

Thailand , Bangkok Area

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor or Master Degree in Engineering
Must have at least 5 years of experience in Commercial Flight Operations as a Pilot, Aircraft Dispatcher (certified) or EFB Administrator
Prior experience in commercial airline flight operations and operations control is preferred
Fluent in English
Must work effectively with others in a team environment as well as work independently with little supervision
High level of communication skills and effective interpersonal skills
Strong time management and organizational skills
Must possess strong analytical/critical thinking skills
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Must possess superior product knowledge as it relates to the product suite

Job Responsibility

Coordinate and execute delivery of implementations including the gathering of all required information used in defining the customer product setup
Perform system training for customers prior to go-live/system adoption, or support customer’s existing methodology to provide adequate training
Handle escalated customer support tickets as required
Gain customer acceptance by explaining or demonstrating features and operational improvements: Provide Training Webinars, Q&A, and Master Classes
Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
Provide support to Production and Support teams as required
Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
Act as customer advocate/representative and feed Portfolio organization with customer queries on advanced product functionality
Support other Navblue Organizations with review and update of product materials, including but not limited to Customer-Facing Documentation, Marketing Materials, FAQs, etc.
Support BA’s role for other products when needed

Fulltime

Airline Operations Controller

TUI

Location:
United Kingdom , Luton

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 27, 2025

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Job Posted:
November 27, 2025