AI Support Specialist Job at Crescendo

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Philippines

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade
The chance to say: “I was there from the start.”

Fulltime

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...

Location

Romania

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

2+ years in a technical support, chatbot management or product specialist role
Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
General understanding of APIs, JSON or other technical formats for diagnosing issues
Hands-on experience in chatbot configuration, intent training and performance analysis
Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
Strong analytical and problem-solving abilities

Job Responsibility

Optimize the CX Assistant's Behavior
Address inquiries from customers regarding the behavior settings of the CX Assistant
Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
Implement Knowledge Base Enhancements
In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
Collaborate with Product & Engineering Teams
Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
Communicate Clearly and Consistently with Customers
Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
Maintain open communication with stakeholders, keeping them informed of the status and resolution

What we offer

Remote working arrangements
Competitive base salary
Generous paid time off
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training and professional development opportunities
A front-row seat to one of the fastest SaaS growth stories of the decade

Fulltime

Customer Support Specialist

Customer Support Specialist role at ElevenLabs, a research and product company d...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
Experience working in a start-up with international teams in a remote setting
Experience troubleshooting technical issues related to APIs or browser errors
A detail-oriented mindset with a focus on delivering high-quality work
Autonomous and execution-focused mindset
General interest in AI and technology

Job Responsibility

Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company
Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Creative Support Specialist

We’re building a tool that makes content creation easy and accessible for all ty...

Location

United States

Salary:

Not provided

Runway

Expiration Date

Until further notice

Requirements

1-3 years in customer support, operations, or related role
Strong written communication skills (clear, empathetic, efficient)
Quick learner with ability to master complex creative software
Data-driven mindset for identifying patterns and opportunities
Comfortable with high-volume ticket environments
Interest in AI/automation and process optimization
Creative problem-solving abilities
Expertise and/or interest in the creative space, AI or both
Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

Job Responsibility

Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
Resolve customer inquiries with speed and accuracy
Handle escalations from AI layer with expert problem-solving
Analyze trends in our AI support escalations to optimize deflection and improve automated responses
Create and maintain self-service content (help docs, videos, FAQs)
Engage with Reddit community and user forums
Review and process API upgrade requests
Identify trends in support volume and proactively address root causes
Contribute to support process improvements and automation opportunities
Triage complex technical issues for escalation to Enterprise Enablement team

Fulltime

Technical Support Specialist

We’re looking for an experienced, curious, and collaborative Technical Support S...

Location

United States , Chicago

Salary:

62000.00 - 74000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

3–5 years in customer support
1–2 years in SaaS, B2B, or complex product environments
Confident in navigating APIs, debugging workflows, and digging into systems
Confident communicator explaining technical topics in simple language
Self-directed and able to plan workload based on urgency and impact
Curious and passionate about the role AI plays in customer support
A team player and coach who uplifts others through mentorship and feedback

Job Responsibility

Communicating efficiently and effectively with customers via chat, email, and/or video
Providing outbound phone calls as part of the offering
Breaking down complex topics for non-technical users
Providing a consultative approach to customer interactions
Supporting 60-70 customers per week
Taking ownership of complex customer questions from first contact to final resolution
Diagnosing, reproducing, and troubleshooting technical issues (APIs, webhooks, SDKs)
Navigating ambiguity using structured thinking and a product mindset
Acting as a mentor providing feedback and initiating upskilling
Coaching peers through tough tickets and flagging trends

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Private Cloud AI Sales Specialist

The Private Cloud AI Sales Specialist role involves selling technology solutions...

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Advanced University or MBA preferred
Directly related previous work experience
Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface
Prior selling experience includes multiple, diverse set of selling responsibilities
Viewed as expert in given field by company and customer
Considered a mentor of selling strategy, including designing strategy
Typically 12+ years of related sales experience
Project management skills required
3-5 years' experience.

Job Responsibility

Leverages PTB data to target and prioritize opportunities
Conduct account and industry research to position PCAI
Drive initial AI customer conversation and validate PCAI opportunity
Position PCAI with all AI personas, including technical and C-level
Develop next steps and alternatives for opportunity follow up
Collaborate with Ecosystem partners (Channel, GSI, SDP)
Develop long-term sales pipeline
Create and grow reference customers
Establish consultative relationships with clients
Provide support to account managers

What we offer

Comprehensive suite of benefits for physical, financial, and emotional wellbeing
Career development programs
Inclusive work culture
Flexibility for personal and work needs.

Fulltime

AI Support Specialist

Crescendo

Location:
South Africa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Location:South Africa

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Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 07, 2025

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Contract Type:
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Job Posted:
December 07, 2025