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AI Deployment Strategist

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Assembled

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Location:
United States , New York City

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Contract Type:
Not provided

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Salary:

140000.00 - 205000.00 USD / Year

Job Description:

As the primary customer-facing representatives of our AI Products team, Deployment Strategists are primarily focused on ensuring the success of our early customers by driving adoption, quality, and tangible value. You will be the main point of contact for early adopters design partners, and scaling customers, leading implementation, conducting quality reviews, gathering and channeling feedback, and prioritizing actions to enhance customer outcomes. Your efforts will be instrumental in building product-market fit and scaling up for current and future customers. This role straddles Customer Success and Strategic AI Consulting and is closely connected to our Product team. You will be helping to create and scale the playbook with each deployment as we mature our customer-facing AI Agents for Voice, Chat, Email, and our support-agent-facing Copilot alongside Assembled's best-in-class workforce management platform.

Job Responsibility:

  • Pre-Sales & Proof-of Value Ownership: Engage with prospects during the sales process to build confidence and design compelling proof-of-value programs
  • Demonstrate the value of our AI Products to stakeholders across various customer organizations
  • Navigate conversations with multiple decision-makers
  • Partner with sales to accelerate deals by demonstrating product value and removing technical objections
  • Workflow and Quality Management: Identify opportunities to automate more support volume
  • Guide customers through workflow setup and quality reviews
  • Ensure product use aligns with their operational goals
  • Feedback & Improvement: Actively gather and communicate learnings and customer feedback to product and engineering teams
  • Identify top customer challenges and articulate them effectively to shape product improvements
  • Rapid Evolution: Expand into discovery and research for new product opportunities
  • Help the Assembled team enhance Assist and support the product’s growth
  • Enable Assembled to seamlessly integrate all customer-facing processes for Assist into our larger Customer Success organization

Requirements:

  • 5+ years in customer success or implementation at a fast-growing SaaS company
  • Experience in top-tier management consulting or hands-on project management
  • Founder, entrepreneurial, or business ownership backgrounds are also a fit
  • Strong understanding of or genuine excitement for AI
  • Excels at driving change management to encourage AI adoption
  • Experienced in navigating complex landscapes to identify and resolve customer pain points
  • Strategic focus on executive stakeholder management and influence
  • Thrives in uncertain, rapidly changing environments
  • Enjoys digging into available data on how a product works
  • Comfortable picking up new technical skills
  • Works well internally with Engineers
  • A creative thinker capable of finding unique solutions to challenges
  • Takes initiative and drives progress independently
  • Thrives in collaborative environments
What we offer:
  • Generous medical, dental, and vision benefits
  • Paid company holidays, sick time, and unlimited time off
  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
  • 401(k) plan enrollment
  • Stock options are provided as part of the compensation package

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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