AI Conversation Designer Job at Intercom (Dublin)

AI Conversation Design Specialist

This role is focused on creating a Conversational AI-driven self-service experie...

Location

Munich; Berlin; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

4–6 years of experience delivering AI Agents or chatbots (voice, chat, email, and messaging) preferably in SaaS, technology, or customer experience
German fluency highly preferred
Hands-on experience with chatbots / AI copilots such as Intercom Fin, Decagon, MavenAGI, Ada, Forethought or equivalent
Familiarity with APIs, comfortable occasionally writing snippets of code to bring in data from other systems into Intercom Fin
Strong understanding of AI/ML concepts, natural language processing, and customer support technologies (e.g., chatbots, virtual assistants)
Experience working with data analytics tools and interpreting model performance metrics
Demonstrated ability to translate business needs and customer pain points into technical requirements for AI solutions
Experience collaborating with Product, Engineering, Data, Systems, Customer Support, and Professional Services teams
Knowledge of customer experience metrics (CSAT, NPS, etc.) and best practices in B2B SaaS
Strong project management skills, including Agile or similar methodologies

Job Responsibility

Self-Service and Productivity Outcomes: Drive contact volume reduction and self-service by implementing solutions for top contact drivers, as well as driving Support Agent productivity and handling time through improvements to co-pilots
AI Conversation Automation: Develop AI automated workflows / agent operating procedures, run batch tests, configure personalized answers, and reverse engineer unresolved conversations
Conversation Design: Architect natural, useful interactions between customers and AI chatbots. Design the flow and logic of conversations for the chatbots, partnering with subject-matter experts. You tune and design bot conversations —flows, intents/tagging, prompts/responses, fallback logic— to cut hallucinations, misroutes, and unnecessary handoffs
AI Service Journey Design: Define and govern AI↔human and AI↔AI handoffs (confidence thresholds, triggers, routing rules), ensuring brand voice, privacy, and responsible-AI standards, building a deep knowledge of our customer journeys and user stories to anticipate and design for different scenarios
Data Integration: bring data from 3rd party systems and our own product into Intercom Fin to improve AI conversation effectiveness
Performance Monitoring and Improvement: Track key metrics (e.g., self-serve resolutions, monthly active users, deflection rates, resolution time, customer experience score, NPS) to evaluate AI impact, identify gaps, and implement improvements
AI Solution Delivery: Lead the implementation of AI-powered tools (e.g., chatbots, copilots, virtual assistants) that address common customer pain points and streamline support and professional services processes, and partner with Engineering and Systems on integrations and fixes
Cross-Functional Collaboration: Work closely with Product, Engineering, Customer Experience, Data and Systems teams to ensure AI solutions are aligned with customer needs and business objectives, and that we integrate seamlessly with the Personio Assistant and internal support tooling
Continuous Quality Improvement: Oversee the ongoing quality fine-tuning of AI tools using real customer data and feedback to improve routing, accuracy, relevance, and customer satisfaction. You approach with a product mindset, anticipating edge cases and interaction effects, and regression test as new changes are introduced. You monitor bot/service health, triage incidents and misroutes, and coordinate rapid fixes and postmortems as needed
Change Management: Champion the adoption of AI tools within customer-facing teams, supporting the development of training materials and enablement sessions dedicated to developing AI proficiency within CX

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Product Design Intern, Conversation Intelligence

We seek driven designers to shape the future of AI Agent products at Cresta. Whe...

Location

Canada , Toronto

Salary:

30.00 - 50.00 USD / Hour

Cresta

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in UX Design, HCI, or a related field
Experience with designing AI Agents, Virtual Agents, or Conversational AI
Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
Have a deep curiosity about the underlying tech of our products

Job Responsibility

Generate novel UX ideas for AI Agents, considering the needs of various user personas
Think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
Actively involved in defining product strategy and feature requirements
Constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
Be the design advocate and push for the highest quality of the polish
Constantly identify areas of opportunities and future work for the products
Have good judgment of when to ship: perfect is the enemy of good

What we offer

Lunch can be expensed (up to $25) while working in the office
PT0: 4 days
Compensation for this position includes a base salary, equity, and a variety of benefits

Lead Product Designer, AI & Experience

The Lead Product Designer will own the design vision, shape user interaction par...

Location

United States , New York

Salary:

190000.00 - 245000.00 USD / Year

DesignX Community

Expiration Date

Until further notice

Requirements

Strategic design leadership with a focus on business outcomes and user value
Product fluency in AI/LLM UX, including prompt interfaces and progressive AI results
Full-spectrum design skills: UX research, UI design, interaction and visual design
Strong technical collaboration with frontend teams
Research and validation expertise via interviews, testing, and behavioral analysis
Experience managing or collaborating with contractors and remote teams
Data-informed design approach using analytics and A/B testing
10+ years of product design experience, including senior or lead-level roles
Proven experience designing products that simplify complex data and workflows
Strong collaboration history with engineering in fast-paced product environments

Job Responsibility

Own the design vision and execution for our civic engagement platform
Design user-empowering AI interfaces that enable organizations to generate insights and content
Make opinionated design decisions about information hierarchy and user journeys
Pioneer change management through design via intuitive flows and feature adoption
Build and evolve our visual identity and brand expression across the platform
Design dynamic, responsive interfaces for AI-generated content
Partner with PMs and engineers to define interaction paradigms for LLM-driven features
Conduct user research with civic leaders and organizers
Establish and maintain design systems for data experiences and flexible content creation

Fulltime

UI/UX Design Manager, AI-First

We are seeking a visionary and results-oriented AI-First UI/UX Design Manager to...

Location

United Arab Emirates , Dubai

Salary:

25000.00 - 35000.00 AED / Month

Puffy

Expiration Date

Until further notice

Requirements

7–10 years in web design for e-commerce
4+ years leading, mentoring, and managing the operations of a design team
A portfolio that shows shipped PDP/PLP/Checkout improvements tied to clear business metrics
Expert in Figma (components, variables, Dev Mode)
strong visual/motion craft and responsive design sensibility
Proven experience implementing GenAI tools into a professional design pipeline, with a clear understanding of prompt engineering, quality control, and brand governance
Familiarity with AI-shaped UX patterns: conversational search, assistant UI, recommendation modules, and their measurement
Comfort collaborating on experiments (A/B vs multi-armed bandits) with Growth
understands trade-offs between optimization speed and causal certainty
Working knowledge of WCAG 2.2 and SEO fundamentals for structured content and schema on e-commerce sites

Job Responsibility

AI-Powered Creative Operations: Use tools like Figma AI and Adobe Firefly to rapidly explore page layouts, hero concepts, PDP modules, and image/copy variants — always with human QA and brand guardrails
Design for AI search & assistants: Create web experiences that work with conversational shopping (natural-language search, guided finders, Q&A on PDPs)
Partner with engineering to implement semantic/LLM search UIs and chat patterns inspired by market leaders
Personalization & recommendations (design side): Own the UI patterns (placements, card density, explainer microcopy, “why this” affordances) for recommendations on-site
Collaborate on rules/guardrails
validate with staged rollouts
AI-driven experimentation (design practice): When surfaces are evergreen (banners, placements, recommendation modules), partner with Growth to use bandit allocation for faster wins
keep classic A/B for high-stakes causal changes
Drive Efficiency: Develop, implement, and enforce an AI-first workflow for the design team
Systematically target and eliminate workflow bottlenecks

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
No income tax

Fulltime

Ux/ui Designer, Ai-first

This role is focused on embedding an AI-first methodology into our daily design ...

Location

United Arab Emirates , Dubai

Salary:

15000.00 - 20000.00 AED / Month

Puffy

Expiration Date

Until further notice

Requirements

3-5 years of experience in web design: Preferably from an e-commerce background
A strong portfolio showcasing shipped product work: With a clear connection to business metrics (e.g., conversion lift, improved engagement) on detail pages, listing pages, or checkout flows
Expert Figma proficiency: Including components, variables, and Dev Mode
Hands-on experience with modern GenAI design tools: (e.g., Figma AI, Nano Banana, Vertex AI, Midjourney etc.) in a professional workflow, with a portfolio demonstrating your ability to guide them to brand-aligned outcomes
A demonstrable passion for the AI space: With a proven ability to quickly learn, evaluate, and integrate new technologies and tools into your design process
Familiarity with emerging UX patterns for AI: Such as conversational search, assistant UIs, and recommendation modules
Excellent communication skills: With an ability to articulate design rationale and present research on new tools clearly

Job Responsibility

Design & Deliver Core Experiences: Produce end-to-end design artifacts, including wireframes, high-fidelity compositions, and interactive prototypes for key e-commerce pages and marketing landing pages
Execute AI-Powered Workflows: Master and utilize our core GenAI toolkit—including Figma AI, Nano, Banana Vertex AI, and other cutting-edge tools—to rapidly create and iterate on page layouts, image concepts, and copy variants
Champion AI Tool Innovation: Proactively research, test, and recommend emerging GenAI tools that can enhance the design team's workflow, speed, and creative quality to keep our practice at the industry's cutting edge
Craft Next-Generation UIs: Design intuitive and effective user interfaces for AI-powered features, including semantic search results, conversational shopping assistants, and personalized recommendation modules
Contribute to the Design System: Help maintain and evolve our design system, ensuring components and tokens are robust, responsive, and compatible with AI-generated variants while upholding brand consistency
Support Conversion Optimization: Collaborate with Growth and Engineering teams to execute A/B tests and other experiments, translating data-driven insights into tangible design improvements
Ensure Quality & Accessibility: Produce high-quality, developer-ready design specifications using Figma's Dev Mode and apply AI-assisted tools to help ensure all designs meet WCAG 2.2 accessibility standards

What we offer

Continuous learning
10% monthly bonus
Premium insurance
Achievement recognition
Free snacks and lunches
Generous annual leave
AI tools and tech stack
18+ nationalities
Social events & activities
No income tax - keep 100% of your earnings

Fulltime

Shopify Engineer – Conversion Optimization & AI Automation

Atoms is looking for a Shopify Engineer who thrives on solving problems, buildin...

Location

United States , New York City

Salary:

25.00 USD / Hour

Atoms

Expiration Date

Until further notice

Requirements

Hands-on experience with Shopify, React/Remix, Headless ecommerce, Shopify Hydrogen, JavaScript, and modern web frameworks
Strong understanding of conversion rate optimization and user behavior
Proven ability to use n8n, Replit, OpenAI, or Cloud platforms to build real automation workflows
A builder mindset — someone who prototypes, tests, and ships quickly
Comfortable working async but aligned with 10AM–3PM New York time for team syncs
Excited about using AI and automation to make human work faster, smarter, and simpler

Job Responsibility

Optimize Shopify pages and flows to improve conversion, speed, and customer experience
Build and test A/B experiments for landing pages, cart, and checkout
Design automation flows using tools like n8n, Replit, OpenAI API, and Cloud services (e.g. Cloudflare, AWS, or Google Cloud)
Create scripts and integrations that connect marketing, customer, and product data
Collaborate with the Growth Lead and UX Designer to implement quick, measurable experiments
Document systems and maintain a clear structure for scaling future automation