AI Bot Strategist

Coursera is looking for an AI Bot Strategist to join our Scaled Support Operations team under the Services org. The Services team is made up of four sub-teams: Scaled Support, Enterprise Services, Platform Services, and the Service Operations Center. We help educators, administrators, and learners succeed by implementing innovative systems and processes that solve problems. We also develop best practices and technical expertise to enable our partners to create high-quality content. As strong advocates for the Coursera community, we work to align cross-functional teams and build scalable solutions to continuously improve the Coursera experience. As an AI Bot Strategist and the owner of our AI-driven bot ecosystem (chat + email), you will build, enhance and expand our bots ability to address and resolve our users’ needs. Additionally, you will partner with Product Managers, Engineering Managers and Business Enterprise Solutions teams to enable APIs, expand access, and create smoother hand-offs to escalation paths. You will work closely with our Content Strategist and Support Strategist to ensure the bots provide accurate information and quality interactions.