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The role involves conducting investigations for various incidents, addressing guest and business complaints, ensuring adherence to security and safety policies, and collaborating with teams to maintain a safe and welcoming environment at the property.
Job Responsibility:
Conduct investigations and gather evidence related to various incidents
handle incidents such as accidents, theft, physical hazards, and fire alarms
assist with complaints such as noise complaints, intoxicated individuals, and civil disturbances
maintain confidentiality and adhere to company policies and procedures
ensure workplace safety and security
document incidents accurately and completely
cooperate with law enforcement if necessary.
Requirements:
Conduct investigations and gather evidence
conduct interviews
assist and notify manager/supervisor, local police, or other appropriate individuals in the event of incidents
complete incident reports
handle business interruptions and complaints
escort unwelcome persons from the property
defuse guest or employee disturbances/altercations
follow company policies and procedures
maintain confidentiality
anticipate and address guests’ service needs
develop and maintain positive working relationships
ensure adherence to quality standards
meet physical requirements such as lifting, walking, and standing for long periods.
Nice to have:
Education: High school diploma or G.E.D. equivalent.
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