CrawlJobs Logo

Agent Success Associate

getagent.co.uk Logo

GetAgent

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

32000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent; with a focus on Customer satisfaction, retention and driving adoption of our services. The role of the Agent Success Associate is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce future issues from arising.

Job Responsibility:

  • Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
  • Contacting de-registered agents, asking for their feedback
  • attempting to resolve the situation and bring them back to the service
  • Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
  • Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
  • Responding to escalated email tickets
  • Conducting onboarding calls with new estate agents
  • Presenting cases to senior team members as required to support with decision-making
  • Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

Requirements:

  • Comfortable conducting phone calls and building rapport over the phone
  • Good email communication skills (well-written, good punctuation etc.)
  • Empathetic listener with a solution/resolution focus
  • Resilience
  • Diligent with keeping on top of administrative tasks and following processes correctly
  • Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
  • Positive attitude, proactive in sharing the team workload
  • Effective management of workload across different workflows, efficient and getting through volume of cases
What we offer:
  • Private Medical Cover
  • L&D Allowance
  • Wellbeing Allowance
  • Perks at Work
  • Hybrid Working (3 days in the office, 2 WFH)
  • + Various opt In schemes
  • Holiday: 25 days + BH

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
GetAgent - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Agent Success Associate

Associate Quantity Surveyor

A prestigious Quantity Surveying Consultancy is seeking an ambitious Associate Q...
Location
Location
United Kingdom , London
Salary
Salary:
80000.00 - 90000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A RICS Accredited Degree Qualification
  • Strong Quantity Surveying background in UK Consultancy/PQS firms
  • Excellent Pre and Post contract experience
  • Project delivery, team management and business development capabilities
  • MRICS
  • Strong leadership skills with experience mentoring junior surveyors
  • Ability to manage client relationships and contribute to business development
Job Responsibility
Job Responsibility
  • Oversee major projects ranging from £10m – £200m
  • Ensure the successful delivery of cost management and contract administration services
  • Lead client relationships
  • Mentor junior surveyors
  • Play a key role in business development and team management
What we offer
What we offer
  • Travel Allowance
  • 26 days annual leave + bank holidays
  • Progression to Associate Director
  • Bonus
  • Mobile phone & laptop
  • Hybrid working
  • Private healthcare
  • Life assurance
  • Death in Service
  • Professional membership fees paid
  • Fulltime
Read More
Arrow Right

Insurance staff position

Successful State Farm Agent is seeking a qualified professional to join their wi...
Location
Location
United States , Forest
Salary
Salary:
30000.00 - 40000.00 USD / Year
rodbrownagent.com Logo
State Farm Insurance Agent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Self-motivated
  • Ability to make presentations to potential customers
  • Achieve mutually agreed upon marketing goals
  • Experience in marketing
  • Property and Casualty license (must have currently)
  • Life and Health license (must have currently)
Job Responsibility
Job Responsibility
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Work with the agent to establish and meet marketing goals
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
What we offer
What we offer
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency
  • Fulltime
Read More
Arrow Right

Customer Service Case Manager

At Percepta, we deliver award-winning services for every stage of the automotive...
Location
Location
United States , Houston
Salary
Salary:
19.50 USD / Hour
ttec.com Logo
TTEC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Associate or bachelor’s degree preferred
  • Two (2) years of experience in a Customer Relations Contact Center or hospitality industry
  • Experience in a luxury field (hospitality or brand product) is a plus
  • Knowledge of the automotive industry is a plus
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal, and relationship-building skills
  • Time management and the ability to prioritize projects and customer needs
Job Responsibility
Job Responsibility
  • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
  • Act as a resource for all product knowledge and service support
  • Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
  • Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
  • Be responsible for handling inbound customer calls in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
  • Be responsible for handling emails
  • Exhibit strong follow-up and organizational skills in both verbal and written communication
  • Be responsible for resolving customer issues using all available resources, including dealers (i.e., Service Personnel, Subject Matter Experts (SMEs), Leadership, and Field Service Engineers)
  • Return all email and voice mail messages promptly and follow up with customers and dealers as committed
  • Be responsible for documenting all customer interactions
What we offer
What we offer
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
  • Fulltime
Read More
Arrow Right

Senior Data Scientist

The Senior Data Scientist is a technical leader within the CDX Advanced Analytic...
Location
Location
United States , Chicago
Salary
Salary:
84835.61 - 149076.17 USD / Year
adtalem.com Logo
Adtalem Global Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in an area such as Data Science, Computer Science, Statistics, Mathematics, or related field. Required. Master's degree preferred.
  • Five (5) plus years of experience in data science, machine learning, or advanced analytics roles.
  • Five (5) plus years of proven experience with production-level ML models, data pipelines and/or applied AI.
  • Familiarity with cloud platforms (GCP, BigQuery, Vertex AI), AzureDevOps and reporting tool (Power BI, Tableau).
  • Experience delivering end-to-end data science solutions, including data collection, feature engineering, model development, deployment, and integration into business workflows.
  • Demonstrated success with agentic workflows and GenAI in data science product solutions
  • Strong analytical skills with a foundation in statistical techniques (e.g., regression, clustering, classification, Monte Carlo simulation).
  • Excellent understanding of machine learning techniques and algorithms, such as decision trees, RF, XGBoost, LightGBM, etc.
  • Advanced skills in programming and coding, data science toolkits, and query languages (e.g., Python and SQL).
  • Demonstrated experience with data analysis tools and platforms such as GCP (incl. Vertex AI and BigQuery) and SQL Server.
Job Responsibility
Job Responsibility
  • Design, build, and maintain production-grade machine learning models that address critical business questions related to student enrollment, retention, and success.
  • Conduct rigorous machine learning experiments using structured methodologies to evaluate model performance and identify optimal solutions.
  • Implement model monitoring and maintenance protocols to ensure continued accuracy and relevance over time.
  • Develop scalable data pipelines and feature engineering processes to support model development and deployment.
  • Drive innovation in applied AI and Generative AI (GenAI) solutions, exploring opportunities to integrate advanced AI capabilities into data science products and workflows.
  • Partner with senior leadership to understand strategic priorities and assess how data science capabilities can address organizational needs.
  • Translate business requirements into well-defined analytical problems with clear success metrics.
  • Present complex analytical findings and model insights to non-technical audiences, including executive stakeholders.
  • Provide technical mentorship and share best practices with Data Scientists and Associate Data Scientists.
  • Apply statistical methods to validate model performance and ensure analytical robustness.
What we offer
What we offer
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Adtalem’s Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
  • Eligible to participate in an annual incentive program
  • Fulltime
Read More
Arrow Right

Senior Data Scientist

The Senior Data Scientist is a technical leader within the CDX Advanced Analytic...
Location
Location
United States , Minneapolis
Salary
Salary:
84835.61 - 149076.17 USD / Year
adtalem.com Logo
Adtalem Global Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in an area such as Data Science, Computer Science, Statistics, Mathematics, or related field. Required. Master's degree preferred.
  • Five (5) plus years of experience in data science, machine learning, or advanced analytics roles.
  • Five (5) plus years of proven experience with production-level ML models, data pipelines and/or applied AI.
  • Famililarity with cloud platforms (GCP, BigQuery, Vertex AI), AzureDevOps and reporting tool (Power BI, Tableau).
  • Experience delivering end-to-end data science solutions, including data collection, feature engineering, model development, deployment, and integration into business workflows.
  • Demonstrated success with agentic workflows and GenAI in data science product solutions
  • Strong analytical skills with a foundation in statistical techniques (e.g., regression, clustering, classification, Monte Carlo simulation).
  • Excellent understanding of machine learning techniques and algorithms, such as decision trees, RF, XGBoost, LightGBM, etc.
  • Advanced skills in programming and coding, data science toolkits, and query languages (e.g., Python and SQL).
  • Demonstrated experience with data analysis tools and platforms such as GCP (incl. Vertex AI and BigQuery) and SQL Server.
Job Responsibility
Job Responsibility
  • Design, build, and maintain production-grade machine learning models that address critical business questions related to student enrollment, retention, and success.
  • Conduct rigorous machine learning experiments using structured methodologies to evaluate model performance and identify optimal solutions.
  • Implement model monitoring and maintenance protocols to ensure continued accuracy and relevance over time.
  • Develop scalable data pipelines and feature engineering processes to support model development and deployment.
  • Drive innovation in applied AI and Generative AI (GenAI) solutions, exploring opportunities to integrate advanced AI capabilities into data science products and workflows.
  • Partner with senior leadership to understand strategic priorities and assess how data science capabilities can address organizational needs.
  • Translate business requirements into well-defined analytical problems with clear success metrics.
  • Present complex analytical findings and model insights to non-technical audiences, including executive stakeholders.
  • Provide technical mentorship and share best practices with Data Scientists and Associate Data Scientists.
  • Apply statistical methods to validate model performance and ensure analytical robustness.
What we offer
What we offer
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Adtalem’s Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
  • annual incentive program
  • Fulltime
Read More
Arrow Right

Senior Data Scientist

The Senior Data Scientist is a technical leader within the CDX Advanced Analytic...
Location
Location
United States , Columbia, MD
Salary
Salary:
84835.61 - 149076.17 USD / Year
adtalem.com Logo
Adtalem Global Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in an area such as Data Science, Computer Science, Statistics, Mathematics, or related field. Required. Master's degree preferred.
  • Five (5) plus years of experience in data science, machine learning, or advanced analytics roles.
  • Five (5) plus years of proven experience with production-level ML models, data pipelines and/or applied AI.
  • Famililarity with cloud platforms (GCP, BigQuery, Vertex AI), AzureDevOps and reporting tool (Power BI, Tableau).
  • Experience delivering end-to-end data science solutions, including data collection, feature engineering, model development, deployment, and integration into business workflows.
  • Demonstrated success with agentic workflows and GenAI in data science product solutions
  • Strong analytical skills with a foundation in statistical techniques (e.g., regression, clustering, classification, Monte Carlo simulation).
  • Excellent understanding of machine learning techniques and algorithms, such as decision trees, RF, XGBoost, LightGBM, etc.
  • Advanced skills in programming and coding, data science toolkits, and query languages (e.g., Python and SQL).
  • Demonstrated experience with data analysis tools and platforms such as GCP (incl. Vertex AI and BigQuery) and SQL Server.
Job Responsibility
Job Responsibility
  • Design, build, and maintain production-grade machine learning models that address critical business questions related to student enrollment, retention, and success.
  • Conduct rigorous machine learning experiments using structured methodologies to evaluate model performance and identify optimal solutions.
  • Implement model monitoring and maintenance protocols to ensure continued accuracy and relevance over time.
  • Develop scalable data pipelines and feature engineering processes to support model development and deployment.
  • Drive innovation in applied AI and Generative AI (GenAI) solutions, exploring opportunities to integrate advanced AI capabilities into data science products and workflows.
  • Partner with senior leadership to understand strategic priorities and assess how data science capabilities can address organizational needs.
  • Translate business requirements into well-defined analytical problems with clear success metrics.
  • Present complex analytical findings and model insights to non-technical audiences, including executive stakeholders.
  • Provide technical mentorship and share best practices with Data Scientists and Associate Data Scientists.
  • Apply statistical methods to validate model performance and ensure analytical robustness.
What we offer
What we offer
  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Adtalem’s Flexible Time Off (FTO) Policy
  • 12 Paid Holidays
  • annual incentive program
  • Fulltime
Read More
Arrow Right

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...
Location
Location
Germany , Chemnitz
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in customer support or a customer-facing role
  • Clear and confident communication skills
  • A basic understanding of HTML/CSS and APIs
  • Fluent German (speaking and writing, C1+) and English (B2)
  • A collaborative team player with empathy, positivity, and a good sense of humour
  • Interest in technology and modern tools, especially topics like AI, automation, and prompting
Job Responsibility
Job Responsibility
  • Be the first point of contact for our customers
  • supporting them via phone, email, and (soon) live chat
  • Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
  • Take ownership of customer requests from start to finish
  • Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
  • Think one step ahead by proactively reaching out to customers when you notice something that could impact them
  • Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...
Location
Location
Germany , Chemnitz
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in customer support or a customer-facing role
  • Clear and confident communication skills
  • A basic understanding of HTML/CSS and APIs
  • Fluent German (speaking and writing, C1+)
  • Fluent English (B2)
  • A collaborative team player with empathy, positivity, and a good sense of humour
  • Interest in technology and modern tools, especially topics like AI, automation, and prompting
Job Responsibility
Job Responsibility
  • Be the first point of contact for our customers
  • supporting them via phone, email, and (soon) live chat
  • Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
  • Take ownership of customer requests from start to finish
  • Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
  • Think one step ahead by proactively reaching out to customers when you notice something that could impact them
  • Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy