Agent Relationship Manager Job at EDF UK (Exeter)

Bpo - Relationship Manager

The Contact Center shared service organization prioritize a customer-first minds...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years’ experience in Relationship Manager, preferred experience in managing a contact center BPO relationship
Ability to cultivate strong listening & brand advocacy
Strong relationship skills that influence across various levels of the organization
Ability to influence cross-functionally to drive customer advocacy
Ability to motivate and engage others to drive service & sales KPIs
Knowledge of contact center tools and applications (E.g., Telephony, IVR, Knowledge Base, CRM, OMS applications)
Strong time management skills and ability to meet tight deadlines
Aptitude for creative problem-solving that utilizes an analytical lens while exhibiting a resourceful approach in collaboration with others
Strong written and verbal communication that allow for active listening, ability to give and receive feedback, and have an awareness to understand nonverbal cues

Job Responsibility

Develop and cultivate relationships with key partners within the BPO and internal KnitWell Group brand stakeholders to align with brand goals and objectives
Foster a strong understanding of the brand identity and values, encouraging partners to actively promote the brand through their communication channels
Manage contractual expectations (E.g., performance KPIs, CSAT, quality) and invoicing (E.g., auditing, approving, initiating payment) to ensure annualized performance and budget targets are achieved
Provide voice of the customer trends to partners across the KnitWell Group organization to give insights to key areas of the business
Manage and function as the subject matter expert across multiple KWG brands to provide insights for managing the day-to-day business needs of their respective brands
Coordinate in partnership with BPO leadership and internal stakeholders testing new technology capabilities to improve agent productivity and customer self-serve functionality
Collaborate with the KnitWell Group operational leaders responsible for internal branded teams to ensure a consistent outcome in key metrics such as productivity, quality, and revenue generation
Maintain open communication and collaborate with BPO partners to ensure defined business strategies are delivered on time and within budget
Cultivate an environment of continuous process improvement to ensure we reduce customer and agent friction, identifying technology gaps & needs
Capability to develop and implement comprehensive brand relationship strategies aligned with overall business objectives

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays.

Fulltime

Forward Deployed Product Manager, AI Agent

As a Forward Deployed Product Manager, AI Agent, you will create, deploy and opt...

Location

United States

Salary:

150000.00 - 190000.00 USD / Year

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
Hands-on work style – curiosity with a bias for action
Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally
Strong technical understanding, systems thinking and exposure to building Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience

Job Responsibility

Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI
Lead customer relationships and act as the primary point of contact for AI Agent
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform
Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
Improve our playbooks for agent development and customer deployment

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Bonus
Offers Equity

Fulltime

AI Engineering Manager - Internal AI Agent

We are looking for an AI Engineering Manager to drive Mirakl's internal AI trans...

Location

France , Paris

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

7+ years of experience in AI/ML or software engineering
Proven track record building AI agents using LLMs, RAG, MCP and related technologies
Strong technical proficiency in Python and multiple programming languages, with architectural design experience
Production deployment expertise - you've shipped AI solutions to real users
Technical pragmatism - ability to match the right technology to the use case
Curiosity and continuous learning - you stay current with AI/ML trends
1+ years experience as a Lead or management roles (team management or technical leadership)
Strong leadership skills - you inspire and develop high-performing engineering teams
Cross-functional stakeholder management - you build relationships and excel at working with all organizational levels & functions
Strong communication & presentation skills - in both English and French

Job Responsibility

Partner closely with Mirakl teams & leadership to identify & prioritize opportunities, redesign workflows around AI agents, and drive adoption at scale
Lead and mentor a team of cross-functional AI engineers, defining your team’s roadmap to support strategic AI initiatives
Build advanced Mirakl-specific AI agents centrally, owning the complete delivery cycle from discovery to production deployment and operations
Foster organization-wide AI adoption by animating internal communities, providing self-service tools, training & support to empower teams as autonomous AI builders
Establish & scale technical standards & stack to ensure secure, compliant & high-quality deliverables across all internal AI projects
Explore emerging AI paradigms, evaluate new tools and technologies, and maintain active technology watch

Senior Network Manager

Senior Network Manager position covering Agent Bank Relationships on behalf of C...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BA/BS degree plus experience in the international securities industry (in Network Management, Securities/Custody Operations, Custody/Clearance Sales or Relationship Management)
Good working knowledge of the securities settlement process & custody operations, cash management/services, foreign exchange, payments and derivatives (including futures)
Experience with managing bank relationships, fee negotiation, account opening, documentation & the corresponding regulatory considerations
Highly motivated, able to work independently, self-starter, able to prioritize
Experience within large scale, cross-business projects
Project management skills and ability to multi-task
Strong oral and written communication skills
Experience with facilitating large change initiatives
Experience working within a large global matrix organization structure
Excellent written and verbal communication skills

Job Responsibility

Manage Banks and Custodian Bank Relationships globally on behalf of the Citi Markets businesses
Establishment of the bank/custody account infrastructure required to support various Markets businesses
Conduct RfP's to identify and assess ability of bank/custodian to support activity in scope
Consult businesses and other interested parties on market practices and capabilities
Negotiate fees and manage service levels to ensure best pricing and service for the Firm
Negotiation of and completion of documentation (SLAs, BCP and Legal Agreements)
Conduct formal Due Diligence on the agent banks in accordance with relevant regulatory requirements
Ensure Accounts are maintained in accordance with relevant regulatory requirements
Act as a senior escalation point within Citi and the Relationship team with respect to Agent Management
Manage or actively participate in various projects involving the Network Management team

What we offer

Competitive base salary (annually reviewed)
Discretional annual performance related bonus
Generous holiday allowance starting at 27 days plus bank holidays
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Project Manager

A fantastic opportunity has arisen for an experienced Project Manager to join a ...

Location

United Kingdom , Manchester

Salary:

45000.00 - 60000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

Relevant degree in Construction Project Management, Quantity Surveying, or a related field
Minimum 3-5 years’ experience as a Project Manager or Employers Agent within a consultancy or client-side environment
Excellent knowledge of residential construction and housing development process
Strong contract administration and stakeholder management skills
MRICS, MAPM or working towards chartership

Job Responsibility

Overseeing the full lifecycle of residential housing developments
Taking ownership of key client relationships
Ensuring delivery against programme, quality, and cost targets
Leading pre-contract activities
Administering JCT contracts
Coordinating multi-disciplinary teams to deliver schemes

What we offer

Discretionary bonus scheme
Mileage and travel expenses
Ongoing training and chartership support
Hybrid/flexible working options
Great team culture and progression prospects

Fulltime

Community Relationship Analyst

Community Relationship Analysts (CRAs) are an integral part of our broader Outre...

Location

United States , Apache Junction

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

May 10, 2026

Requirements

Previous experience in account or community engagement
Comfort with cold calling and prospecting in a business to business environment
Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
Unique ability to adapt and overcome external relationship issues for positive outcomes
Ability to manage multiple projects & accounts simultaneously
Ability to work proactively to generate new growth opportunities for our Outreach Teams
Public speaking combined with strong written and verbal skills
Bachelor's degree or equivalent work experience required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Job Responsibility

Researching and understanding the landscape of influencers and community partners in your respective market
Prospecting and cold calling to local businesses in your assigned territory
Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
Building and nurturing relationships with local leaders (field account managers) to create long-term alliances
Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
Maintaining regular touchpoints and contact with key stakeholders
Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives
Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave

Fulltime

Project Manager

An established multi-disciplinary consultancy delivering a wide range of residen...

Location

United Kingdom , Chelmsford

Salary:

44000.00 - 65000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

Degree in Construction Management, Quantity Surveying or a related discipline
full membership of RICS, CIOB or APM is highly desirable
candidates nearing APC or equivalent professional qualification will also be considered
current CSCS card
full UK driving licence
experience acting as Employer’s Agent on Design & Build contracts
ability to manage complex projects with minimal supervision
experience working with housing associations, local authorities or private developers is beneficial

Job Responsibility

Lead multiple projects from inception through to completion
deliver cost-effective and high-quality outcomes for public and private sector clients
manage pre- and post-contract services including feasibility studies, procurement, planning, contract administration and project delivery under Design & Build contracts
build strong relationships with clients, consultants and contractors
mentor junior team members
contribute to business development efforts

What we offer

Car allowance
9% employer pension contribution
25 days holiday (+ bank holidays), rising with service
professional membership fees paid
flexible and hybrid working options
bonus

Fulltime

Agent Success Associate

The Agent Success team is working to provide estate agents a positive customer e...

Location

United Kingdom , London

Salary:

32000.00 GBP / Year

GetAgent

Expiration Date

Until further notice

Requirements

Comfortable conducting phone calls and building rapport over the phone
Good email communication skills (well-written, good punctuation etc.)
Empathetic listener with a solution/resolution focus
Resilience
Diligent with keeping on top of administrative tasks and following processes correctly
Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
Positive attitude, proactive in sharing the team workload
Effective management of workload across different workflows, efficient and getting through volume of cases

Job Responsibility

Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions
Contacting de-registered agents, asking for their feedback
attempting to resolve the situation and bring them back to the service
Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship
Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners
Responding to escalated email tickets
Conducting onboarding calls with new estate agents
Presenting cases to senior team members as required to support with decision-making
Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community

What we offer

Private Medical Cover
L&D Allowance
Wellbeing Allowance
Perks at Work
Hybrid Working (3 days in the office, 2 WFH)
+ Various opt In schemes
Holiday: 25 days + BH

Fulltime

Agent Relationship Manager

EDF UK

Location:
United Kingdom , Exeter

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

Expiration:
March 03, 2026

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Location:United Kingdom , Exeter

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:February 18, 2026

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Job Posted:
February 18, 2026

Expiration:
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