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Agent-guest services

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Marriott Bonvoy

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Location:
Japan , Osaka

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Agent-Guest Services position at The Ritz-Carlton Osaka requiring Japanese language skills. Responsible for processing guest check-ins/check-outs, room assignments, payment processing, coordinating with housekeeping, operating telephone systems, and ensuring exceptional guest service according to The Ritz-Carlton Gold Standards.

Job Responsibility:

  • Process all guest check-ins and check-outs
  • Handle room assignments and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Verify and adjust billing for guests
  • Coordinate with Housekeeping to track room status
  • Operate telephone switchboard station
  • Run daily reports and credit card authorization reports
  • Answer and process all guest calls, requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Process all payment types and provide change

Requirements:

  • High school diploma or G.E.D. equivalent
  • Japanese language proficiency
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Nice to have:

  • No related work experience required
  • No supervisory experience required
  • No license or certification required
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Creative, thoughtful and compassionate work environment
  • Chance to be proud of the work you do
  • Global team belonging
  • Professional development opportunities

Additional Information:

Job Posted:
November 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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