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Agent-Guest Services-Lead

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Dominican Republic , Santo Domingo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-registration procedures, sells rooms to guests without reservations, and ensures guest satisfaction. Responsibilities include handling guest requests, arranging transportation, issuing safe deposit boxes, and maintaining a professional appearance. The role also involves assisting management in motivating and coaching employees, adhering to company policies, and ensuring quality standards.

Job Responsibility:

  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations
  • Obtain alternative accommodations for guests with reservations
  • Block rooms in the computer
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer, record, and process all guest requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Issue safe deposit boxes
  • Count and secure bank at beginning and end of shift
  • Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Assist management in motivating and coaching employees
  • Follow company policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak using clear and professional language
  • Prepare/review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • Support team to reach common goals
  • Ensure adherence to quality standards
  • Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Stand, sit, or walk for an extended period of time
  • Enter and locate information using computers/POS systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None license or certification

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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