Agent-Guest Services-Lead, Marriott Bonvoy

Agent-Guest Services-Lead

Marriott Bonvoy

Location:
Vietnam, Lang Son

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Agent-Guest Services-Lead role at Four Points by Sheraton Lang Son. Responsible for coordinating check-ins, managing guest accommodations, processing payments, providing information, ensuring satisfaction, and assisting management. Opportunity to join a global team under Marriott International and work in a welcoming, supportive environment.

Job Responsibility:

Organize and coordinate group check-in/pre-registration procedures
sell a room/accommodation to guests without reservations
anticipate sold-out situations and identify over-commitments
obtain alternative accommodations for guests
block rooms in the computer and identify designated requirements
perform duplicate reservation checks
run and check daily reports/contingency lists
supply guests with directions and information
answer, record, and process all guest requests, questions, or concerns
follow up to ensure guests' satisfaction
arrange transportation for guests/visitors
issue safe deposit boxes
count and secure the bank at beginning and end of shift
process payments and provide change
assist management in motivating and coaching employees
welcome and acknowledge guests according to company standards
anticipate and address guests’ needs
develop and maintain positive working relationships
stand, sit, or walk for an extended period of time
enter and locate information using computers/POS systems
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
perform other reasonable job duties as requested by supervisors

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience

What we offer:

Equal opportunity employer
diversity and inclusion
supportive team environment
global career opportunities

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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