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Agent-guest relations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Sri Lanka , Colombo

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Receive, record, and relay messages accurately, completely, and legibly
  • Respond to special requests from guests with unique needs
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities
  • Follow all company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
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