Agent Experience, Support Job at Real Broker, LLC

Technical Support Agent

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical ...

Location

Hungary

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
Excellent communication skills, with the ability to explain technical concepts clearly
Proven success in managing case queues and driving efficient, accurate resolutions
Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
Ability to translate technical details into clear, customer-friendly explanations

Job Responsibility

Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
Translate complex technical issues into clear, professional, non-technical explanations for all audiences
Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
Document findings, resolutions, and reusable insights for both internal and customer-facing resources
Develop a strong understanding of CaptivateIQ’s product logic and data structure
Analyze and validate data and calculations across customer environments
Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
Support ongoing improvements to documentation, tools, and internal workflows
Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Provide quick and efficient technical support and ensure customer satisfaction
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: stock options
Flexibility: hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
Transport: Ledger reimburses part of your preferred means of transportation

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

60000.00 - 70000.00 USD / Year

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: stock options
Flexibility: hybrid work policy (2 days in office/week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
Transport: reimbursement for preferred means of transportation

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...

Location

Ireland , Dublin 2

Salary:

50000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
Proven ability to diagnose and resolve a wide array of technical issues efficiently
Strong communication skills, capable of explaining technical information clearly to non-technical users
Demonstrated commitment to going above and beyond to support end users and resolve issues
Ability to manage multiple tasks with attention to detail and ownership of responsibilities
Comfortable working both independently and as part of a collaborative team
Customer-focused approach with a dedication to maintaining high levels of user satisfaction
Flexibility to work varied shifts and participate in on-call rotation after an initial period

Job Responsibility

Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
Maintain accurate documentation of incident resolutions and contribute to the knowledge base
Support onboarding activities by assisting with new user setup and hardware inventory management
Follow established protocols and company policies to ensure consistent and professional service delivery
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Fulltime

Customer Support Agent

At Ledger, we’re proud to be the global platform for digital assets and Web3, wi...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days on 4 days off rotation, from 10 am to 10 pm
Get trained and gain experience in one of today's most exciting and growing industries
Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
A hybrid work policy (2 days in the office / week)
Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
20 days of paid leave per year
401k with employer match
Ledger reimburses part of your preferred means of transportation

Fulltime

Customer Support Agent

Join Ledger in the role of Customer Support Agent and become part of a team push...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as R&D, Legal, and Marketing
Participate in external events
Always be learning – about both crypto and Ledger’s products

What we offer

Help deliver a 24/7 Global service, working flexible shifts
Training in an exciting and growing industry
Equity: stock options
Hybrid work policy (2 days in office/week)
Comprehensive health insurance: medical, dental, vision
20 days of paid leave per year
401k with employer match
Ledger reimburses part of transportation costs

Fulltime

Agent Experience, Support

Real Broker, LLC

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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