Agent Call Center Hotel Job at Marriott Bonvoy (Bucharest)

Agent Call Center Hotel

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None License or Certification

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

Training
development
recognition
a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

New

Agent Call Center Hotel

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Romania , Bucharest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Call Center Agent

A Call Center Agent will be the first point of contact for many of our guests, y...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience
Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively
Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction
English Proficiency: Advanced level of English, both spoken and written, ensuring smooth communication with international guests
Attention to Detail: High accuracy in managing information, ensuring that all communication and reservation details are correct
Multitasking Ability: Capacity to handle multiple inquiries simultaneously while maintaining high service quality
Organizational Skills: Strong organizational skills to manage information efficiently
Adaptability: Ability to manage high-pressure situations and adapt to changing circumstances in a dynamic environment
Positive Attitude: Friendly, positive demeanor that contributes to a welcoming environment for guests
Work Experience: 2 Years

Job Responsibility

Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times
Provide guests with complete and accurate information on hotel facilities, rates, and available services
Keep accurate records of communication and update the reservation system as required
Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled
Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property's primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property's primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Solicit and manage reservations sales-related opportunities
Manage and provide training and work assignments to Reservations Sales staff
Actively up-sell each business opportunity to maximize revenue opportunity
Achieve personal and team related revenue goals
Drive customer loyalty by delivering service excellence throughout each customer experience
Provide service to our customers in order to grow share of the account on behalf of the company
Identify new reservations sales business to achieve personal and property revenue goals
Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close the best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy

Fulltime

New

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property's primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Assists in monitoring group reservation forecast data

Fulltime

Travel Agent

We're looking for expert Business Travel Consultants fluent in French to join ou...

Location

Portugal , Lisbon

Salary:

2208.00 - 2666.00 EUR / Month

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

3+ years as a Travel Consultant covering air, cars, rails, and hotel bookings
3+ years with GDS (Sabre, Amadeus, or Galileo)
Fluency in English AND French
Background in contact center or customer-facing roles
Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Empathetic, professional, and excellent at communicating verbally and in writing

Job Responsibility

Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices

What we offer

Relocation Support Package
A one-way flight to Lisbon
Initial short-term accommodation support
A sign-on bonus
Expert guidance and full support with local paperwork (Tax ID/Social Security registration)
Personalized settling-in guides
Competitive Salary
Fully Paid 10-Week Training Program
Generous Monthly Meal Allowance
Monthly Connectivity Allowance

Fulltime

Agent Call Center Hotel

Marriott Bonvoy

Location:
Romania , Bucharest

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Job Posted:
January 03, 2026