Aftercare Manager Job at Dynamic Search Solutions (London)

Aftercare Manager - High-End Residential AV Sector

An exceptional opportunity has arisen for an experienced Aftercare Manager to jo...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven background in client relations, account management, or customer service within a premium or technical environment
Exceptional communication, interpersonal, and conflict resolution skills
Strong leadership and team management abilities
Proficient in ticketing or contract management systems with excellent attention to detail
Commercially aware, with the ability to balance client expectations and company objectives
Calm, confident, and composed when dealing with high-profile clients

Job Responsibility

Oversee customer satisfaction and nurture long-term client relationships
Act as the primary point of escalation between clients and the Aftercare team
Lead, develop, and motivate team members to achieve key performance objectives
Drive continuous improvement across service delivery and operational processes
Identify and implement opportunities to enhance service revenue
Collaborate effectively with senior management to resolve complex issues
Maintain a professional approach when dealing with Prime and Super Prime clients

What we offer

£45,000 basic + up to £10,000 commission potential through upselling services
Monday–Friday, 8:00 AM–5:00 PM
20 days + bank holidays, increasing by 3 days after 2 years’ service
Health Scheme enrolment after 3 years’ service
Pension scheme
Company phone and cycle-to-work scheme

Fulltime

Aftercare Service Delivery Manager

Aftercare Service Delivery Manager role at a multi-award-winning smart home inte...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Strong interpersonal, communication, and conflict resolution skills
Proven background in client relations, account management, or customer service
Excellent verbal and written communication abilities
Solid administration, coordination, and project management skills
Detail-oriented with strong analytical abilities
Ability to lead, motivate, and develop team members
Experience with ticketing and/or contract management systems
Track record of creating and delivering training plans
Ability to work under pressure with a positive, solutions-focused mindset
Experience in reporting and spotting trends within performance data

Job Responsibility

Support the Head of Aftercare in managing the aftercare division
Act as the key point of contact between clients and the Aftercare team
Step in as deputy for the Head of Aftercare when required
Manage and motivate the team to meet and exceed KPIs
Oversee service delivery via the ticketing system, ensuring efficiency and accuracy
Serve as the second line point of escalation for client service issues
Maintain strong client relationships, focusing on satisfaction and retention
Identify opportunities to generate additional monthly revenue
Ensure service delivery meets deadlines, contractual obligations, and quality standards
Uphold a professional approach when working with Prime and Super Prime clients

What we offer

20 days holiday plus bank holidays
Pension scheme with employee contributions
Company healthcare after 3 years of service
Cycle to work scheme
Supportive, flexible working culture

Fulltime

Business Support Administrator

Our client is seeking a Business Support Administrator to keep their operations ...

Location

United Kingdom , Addlestone

Salary:

27000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent telephone manner and communication skills
Strong organisational and prioritisation abilities
Ability to stay calm under pressure and meet deadlines
Commercial awareness and flexibility - willing to go above and beyond
Minimum 1 year of administrative experience

Job Responsibility

Process and manage payroll for all contractors accurately and on time
Prepare payroll reports for management review
Handle employee queries on pay, deductions, and benefits
Maintain payroll records and ensure compliance with HMRC regulations
Collaborate with HR and Finance teams for accurate data flow
Ensure candidates are fully compliant before interviews and placements
Own and manage the compliance tracker
escalate issues promptly
Send contracts in a timely manner and maintain accurate documentation
Liaise with the team to understand billings and forecasts

What we offer

Company events & referral programme
Company pension
Employee mentoring programme
Free on-site parking
Performance bonus (up to £4,000 annually)

Fulltime

Audiologist / Hearing Aid Dispenser

Compass Associates are delighted to be working in partnership with a rapidly gro...

Location

United Kingdom , London

Salary:

40000.00 - 50000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

HCPC-registered Hearing Aid Dispenser (or qualified Audiologist eligible for registration)
Strong commercial audiology experience with confidence in private practice sales
Competence in micro suction (training provided if needed)
Excellent communication and patient care skills
Self-motivated and able to manage a busy clinical schedule
Professional, punctual, and committed to providing an exceptional patient experience

Job Responsibility

Running full hearing assessment clinics and fittings using industry-leading technology
Providing micro suction ear wax removal and supporting clinical excellence
Recommending tailored hearing aid solutions and delivering outstanding aftercare
Managing your own diary and maintaining high service standards
Driving commercial performance and contributing to the continued growth of the Forest Row site
Collaborating with a small, supportive clinical and admin team

What we offer

33 Days Annual Leave – 25+8 Bank Holidays
Uncapped commission – OTE £65,000–£80,000+
Full-time hours: Monday–Friday, 9:00–5:30 (with a 45-minute paid lunch break and two short breaks)
Visa sponsorship available (Skilled Worker)
Ongoing professional development and career progression
Supportive and inclusive team culture

Fulltime

Audiologist / Hearing Aid Dispenser

Compass Associates are delighted to be working in partnership with a rapidly gro...

Location

United Kingdom , London

Salary:

40000.00 - 50000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

HCPC-registered Hearing Aid Dispenser (or qualified Audiologist eligible for registration)
Strong commercial audiology experience with confidence in private practice sales
Competence in micro suction (training provided if needed)
Excellent communication and patient care skills
Self-motivated and able to manage a busy clinical schedule
Professional, punctual, and committed to providing an exceptional patient experience

Job Responsibility

Running full hearing assessment clinics and fittings using industry-leading technology
Providing micro suction ear wax removal and supporting clinical excellence
Recommending tailored hearing aid solutions and delivering outstanding aftercare
Managing your own diary and maintaining high service standards
Driving commercial performance and contributing to the continued growth of the Forest Row site
Collaborating with a small, supportive clinical and admin team

What we offer

33 Days Annual Leave – 25+8 Bank Holidays
Uncapped commission – OTE £65,000–£80,000+
Full-time hours: Monday–Friday, 9:00–5:30 (with a 45-minute paid lunch break and two short breaks)
Visa sponsorship available (Skilled Worker)
Ongoing professional development and career progression
Supportive and inclusive team culture

Fulltime

Deputy Manager

The Deputy Manager role is an exciting opportunity to support the Boutique / Con...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Driving sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximising store efficiency through operations management
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Fulltime

Deputy Manager

The Deputy Manager role is an exciting opportunity to support the Boutique Manag...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Drive sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximise store efficiency through operations management
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Deputy Manager

The Deputy Manager role is an exciting opportunity to support the Boutique / Con...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Drive sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximise store efficiency through operations management
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Fulltime

Aftercare Manager

Dynamic Search Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Aftercare Manager

Aftercare Manager - High-End Residential AV Sector

Aftercare Service Delivery Manager

Business Support Administrator

Audiologist / Hearing Aid Dispenser

Audiologist / Hearing Aid Dispenser

Deputy Manager

Deputy Manager

Deputy Manager

Aftercare Manager

Dynamic Search Solutions

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Aftercare Manager

Aftercare Manager - High-End Residential AV Sector

Aftercare Service Delivery Manager

Business Support Administrator

Audiologist / Hearing Aid Dispenser

Audiologist / Hearing Aid Dispenser

Deputy Manager

Deputy Manager

Deputy Manager

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 15, 2026