Advocate Job at 360 Resourcing Solutions (Cardiff)

Senior Workplace Technology Policy Advocate

The Senior Workplace Technology Policy Advocate advocates for AFSCME federal pol...

Location

United States , Washington, D.C.

Salary:

102857.00 - 154291.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

Graduation from an accredited four-year college or university, with major course work in economics, public policy or public administration
A minimum of seven (7) years of relevant and progressively responsible experience or any equivalent combination of education and experience which provides the knowledge, skills, and abilities
Extensive knowledge of workplace technology policy issues such as artificial intelligence
and procedures and processes governing federal, state and local governments
Knowledge of state and local revenue policy issues
Knowledge of unions and their internal and external working relationships
Extensive knowledge and familiarity with the various interest groups involved in relevant policy issues
Ability to propose new programs or resource materials, including outlining program strategies
Ability to establish and maintain effective working relationships with AFSCME officials, councils, affiliates, the public and established partnerships
Capable of relaying complex technical concepts to a variety of audiences, including excellent writing, representational and public communication skills

Job Responsibility

Serves as an expert in assigned AFSCME issue areas of responsibility, including primarily workplace technology policy, such as artificial intelligence, secondarily state and local revenue policy, and other sectors and issues as assigned
Advises and provides advanced technical assistance to AFSCME and affiliate union leaders and staff
federal, state, and local officials
and allied labor and community organizations
Develops, recommends and advocates for federal, state and local policy strategies and policy options that further the interests of AFSCME members
Serves as primary advocate for regulatory and related priorities to promote the interests of AFSCME members at federal executive branch departments and agencies by engaging with federal executive branch officials and staff
preparing comments for submission in response to proposed regulations and related federal agency solicitations
and engaging in other policy making meetings and activities as appropriate
Conducts and oversees in-depth quantitative and qualitative research
Advises AFSCME and affiliate union leaders and staff about new federal laws, regulations and related matters by preparing written reports, fact sheets, content for distribution through AFSCME social media and other communications channels and other materials

What we offer

List of benefits

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Customer Advocate

One part brand champion and one part problem-solving guru, Customer Advocates ar...

Location

Japan , Yokohama

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing sales support through various channels such as email, phone, and chat
Strong customer service skills with a knack for empathy, use of positive language, attentiveness, and effective listening
A native level of spoken Japanese language communication skills with the ability to convey technical issues in non-technical terms
Ability to read and write in English (equivalent to TOEIC 740)
Ability to work under pressure and remain flexible to changing schedules and demands
Robust multitasking skills with strong attention to detail
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution
Professional attitude with adaptability and flexibility to cope with changes and challenges effectively

Job Responsibility

Use your sales experience and a strong background in B2B or B2C customer service to provide exceptional customer engagement through chat, email, and phone channels
Understand the customer buyer journey and provide billing and licensing support including quoting, and pricing calculation
Deliver a consistently excellent customer experience and demonstrate value to customers by adopting a sales and customer-focused mindset, with balance
Funnel key customer feedback throughout the organization and drive internal process, policy, automation improvements to improve the support experience for internal advocates and our customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience
Be flexible enough to adjust on the fly and always strive to live the value of “Don’t #@!% the customers”
Learn new systems, products, processes, and policies

What we offer

Ample time off, an annual education budget, paid volunteer days

Fulltime

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

United States , Austin

Salary:

32.36 - 51.97 USD / Hour

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role required before exploring other opportunities
experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
skills to adapt to changes in schedules and demands
ability to juggle tasks while being meticulous to detail and providing high-quality service
maintaining positivity and prioritizing urgency in support responsibilities
ability to switch between functions efficiently
knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
embody the value of 'Don’t #@!% the customer'
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills that can be used across the company.

What we offer

Health and wellbeing resources
paid volunteer days
access to equity and bonus programs.

Fulltime

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 1.5 years in role experience
Excellent customer service skills across multiple communication channels (email, phone, chat)
Ability to adapt to changes in schedules and demands
Effective use of positive language to communicate technical issues in non-technical terms
Capability to prioritize urgency and execute support responsibilities carefully.

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
Serve exceptional customer service to ensure high satisfaction
Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
Work with remote teams and other departments for a smooth customer experience
Embody the value of 'Don’t #@!% the customer'
Acquire knowledge of new systems, products, and processes
Use Atlassian products to gain valuable skills applicable across the company.

What we offer

Health and wellbeing resources
Paid volunteer days
Other perks designed to support employees and their families.

Fulltime

Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Empathize with customers
find solutions to problems
work collaboratively with others
minimum 1.5 years in role required before exploring other opportunities at Atlassian
adapt to changes in schedules and demands
juggle tasks while maintaining meticulous attention to detail
provide high-quality service
embody positivity and urgency in customer service
provide product and service information
answer questions

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Fulltime

Client Advocate

The Client Advocate (CA) serves as the primary point of contact for assigned cli...

Location

United States , Willowbrook

Salary:

Not provided

Sepire

Expiration Date

Until further notice

Requirements

2–5 years in a client-facing role, preferably within print, marketing, or communications
Demonstrated ability to manage multiple projects and competing priorities
Proficiency in Microsoft Office and CRM platforms
Strong understanding of mailing, shipping, and fulfillment processes
Excellent written and verbal communication skills
confident presenting to clients and internal teams
Highly organized, analytical, and detail oriented
Bachelor’s degree or equivalent experience
exposure to variable data, digital communications, or marketing platforms a plus

Job Responsibility

Develop a deep understanding of client goals, program structure, and communication needs
Maintain working knowledge of all internal technologies, tools, and processes from intake to fulfillment
Ensure program documentation, assets, and job tickets are complete and current
Serve as the client’s primary contact for program execution, providing proactive communication and status updates
Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally
Anticipate risks, resolve issues promptly, and escalate concerns as needed to maintain service standards
Oversee the full job lifecycle—from intake and proofing to final approval and execution
Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs
Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution
Lead efforts to create and update standardized checklists, workflows, and program manuals

Fulltime

Services Solutions Advocate

This position is part of the Services Solutions Team within Atlassian's Advisory...

Location

United States

Salary:

106600.00 - 171200.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum of 5 years of sales experience in the professional services sector
at least 2 years focused on the Atlassian ecosystem
proven track record of meeting sales targets
understanding of Atlassian products such as Jira and Confluence
knowledge of solution areas such as Enterprise Agility, ITSM, and DevOps.

Job Responsibility

Connect with customers' main business and technical decision makers
understand desired outcomes from Atlassian investment
prescribe a package of services including Atlassian's Advisory Services and Partner's services
partner with Sales and Success teams and Atlassian Partner Ecosystem
align dependencies and timing between software and services sales to ensure a seamless sales process.

What we offer

Health coverage
paid volunteer days
wellness resources.

Fulltime

Advocate

360 Resourcing Solutions

Location:
United Kingdom , Cardiff

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 12, 2026

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