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Advice Supervisor

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Citizens Advice

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Location:
United Kingdom , Brighton and Hove

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.

Job Responsibility:

  • Support the delivery of high-quality, client-centred advice across services
  • Floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity
  • Ensure advice is accurate, well-recorded and compliant with Citizens Advice quality standards
  • Support advisers to develop their confidence, competence and professional judgement

Requirements:

  • Experience delivering advice in a Citizens Advice or comparable advice service
  • Confidence in supporting others to deliver safe, high-quality advice
  • May already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role
  • Comfortable giving constructive feedback, identifying risk, and adapting approach to support advisers with different levels of experience
  • Commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service

Additional Information:

Job Posted:
February 21, 2026

Expiration:
February 23, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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