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Citizens Advice Brighton & Hove is seeking a committed Advice Supervisor to support the delivery of high-quality, client-centred advice across our services.
Job Responsibility:
Support the delivery of high-quality, client-centred advice across services
Floating supervisory role, working flexibly between supervising advice sessions, supporting paid and volunteer advisers and caseworkers, and undertaking case checking and quality assurance activity
Ensure advice is accurate, well-recorded and compliant with Citizens Advice quality standards
Support advisers to develop their confidence, competence and professional judgement
Requirements:
Experience delivering advice in a Citizens Advice or comparable advice service
Confidence in supporting others to deliver safe, high-quality advice
May already supervise advisers or caseworkers, or have strong case checking and quality assurance experience and be ready to take on a broader supervisory role
Comfortable giving constructive feedback, identifying risk, and adapting approach to support advisers with different levels of experience
Commitment to equity, diversity and inclusion, and to providing an accessible and impartial advice service