Advice Services Manager

• Managing the day-to-day operation of our advice delivery service and associated projects
• Creating an atmosphere where people can thrive and work together to deliver a quality service that mirrors the twin aims of our national service

• Minimum of two years’ experience of advice delivery
• Minimum of a years’ experience of advice supervision in a Citizens Advice setting
• Experience of people management and supervision
• Ability to prioritise effectively
• Ability to communicate effectively, conduct research and analyse and interpret complex information to produce and present reports clearly
• Demonstrable understanding of the issues involved in interviewing clients and an up-to-date understanding of equity, diversity and inclusion
• Ability to monitor, maintain and report on service delivery against agreed targets
• Ability to use numerical and IT skills to provide support and maintain operational and case management systems

Some experience of the QAA process