Advice Caseworker Job at Office Angels (Poole)

New

Generalist Adviser - Grants Project

North & West Gloucestershire Citizens Advice are looking for an enthusiastic ind...

Location

United Kingdom , Gloucester

Salary:

26224.00 - 27840.00 GBP / Year

Citizens Advice

Expiration Date

February 15, 2026

Requirements

Fully trained adviser

Job Responsibility

Tackle issues faced by clients by focusing on income maximisation and support for funding
Support both Grants projects (HSF and Barnwood Trust) to assist and direct client to access the most appropriate advice and support for their needs
Manage referrals from Gloucestershire County Council HSF Team, Triage Advisers and Barnwood Trust Community Partners to provide a holistic casework service to clients with the focus on addressing any advice issues

New

Generalist Adviser/Caseworker

Citizens Advice Westminster works to make a real difference to the lives of peop...

Location

United Kingdom , Westminster

Salary:

31748.00 GBP / Year

Citizens Advice

Expiration Date

February 13, 2026

Requirements

Strong communicator with excellent interpersonal skills
Ability to work effectively with a diverse range of people, including those who may be vulnerable
Committed to developing skills
Comfortable working flexibly, including from home

Job Responsibility

Deliver advice and casework across a full range of enquiry areas, particularly welfare benefits and housing
Provide casework support to vulnerable clients, including acting on their behalf with third parties

What we offer

Generous annual leave that increases with length of service
Paid sick leave
Pension scheme
Annual season ticket loans
Career breaks
Ongoing opportunities for professional development and progression within the organisation
Flexible working environment where you can work from home on some days
Warm and friendly work culture where staff are valued

Fulltime

!

Debt Advisor

To provide over-indebted Londoners with free, face-to-face advice that is accura...

Location

United Kingdom , London

Salary:

33450.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to give accurate, personalised advice and support clients to make informed decisions
Experience carrying out detailed casework and acting on behalf of clients when needed
Strong record keeping, with case notes completed to required standards and deadlines
Commitment to keeping debt advice training up to date
Good teamwork and the ability to manage your own workload while meeting targets
Commitment to following organisational policies and procedures
Commitment to working in line with Toynbee Hall’s values: Inclusive, Courageous, Empowering

Job Responsibility

Provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances
Maintain detailed case records
Keep up to date with legislation, policies, and procedures
Undertake appropriate training
Conduct detailed interviews to understand clients’ financial problems
Research options and help clients make informed decisions
Ensure income maximisation
Provide ongoing casework support
Act on behalf of clients where necessary
Complete continuous professional development

What we offer

25 days of annual leave, plus 3 additional days for our Christmas shutdown
After 2 years: +3 extra days of leave
After 3 years: +1 additional day
After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Enhanced Sick Pay
Enhanced Maternity & Paternity Leave
Employee Eyecare Vouchers
Employee Assistance Programme
Mental Health First Aid

Fulltime

New

Family Law Clinic Legal Adviser

This role aims to provide a service to people who would otherwise be denied acce...

Location

United Kingdom , Newton Abbot

Salary:

30181.00 - 32021.00 GBP / Year

Citizens Advice

Expiration Date

February 12, 2026

Requirements

Possession of a qualifying law degree
Experience of providing legal advice specifically in the area of family law

Job Responsibility

Undertake legal research
Provide legal advice and casework on family law matters to litigants in person across Devon
Support the Legal Services Manager to fulfil the purpose of the Family Law Clinic

Parttime

!

Immigration Attorney

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Juris Doctor (JD) degree
Minimum of 1 years of immigration law experience (business and investor visas)
Excellent communication, organizational, and independent work skills

Job Responsibility

Represent clients in complex immigration cases, with emphasis on L-1, O-1, EB-1, EB-2, and EB-5 visas
Draft, review, and file petitions and supporting documentation
Conduct legal research and provide strategic advice on casework
Communicate directly with clients, guiding them through U.S. immigration processes

What we offer

bonus
full benefits
medical, vision, dental, and life and disability insurance
401(k) plan

New

Client Adviser

Part of the Asylum Services team, the Client Adviser is a rewarding role at Migr...

Location

United Kingdom , Wakefield

Salary:

29498.00 - 33590.00 GBP / Year

Migrant Help

Expiration Date

February 06, 2026

Requirements

Provided a service to clients over the phone whose first language is not always English
Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
Proven experience of delivering complex information to clients with and without interpreters
Ability to work under pressure and to meet deadlines
Operational experience working to challenging performance KPI's
Ability to work empathetically with people facing transition and uncertainty
Ability to learn quickly and adapt to change
This post is subject to a Disclosure and Barring Service (DBS) check
This post is subject to a Counter Terrorism Check (CTC)
Be able to provide a valid passport

Job Responsibility

Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
Assist clients to notify the authority of prescribed change of circumstances
Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Parttime

Client Adviser

Part of the Asylum Services team, the Client Adviser is a rewarding role at Migr...

Location

United Kingdom , Wakefield

Salary:

29498.00 - 33590.00 GBP / Year

360 Resourcing Solutions

Expiration Date

February 06, 2026

Requirements

Provided a service to clients over the phone whose first language is not always English
Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
Proven experience of delivering complex information to clients with and without interpreters
Ability to work under pressure and to meet deadlines
Operational experience working to challenging performance KPI's
Ability to work empathetically with people facing transition and uncertainty
Ability to learn quickly and adapt to change
Must be able to provide a valid passport (e.g., 10 year full British passport, EU or non-EU Passport with indefinite leave to remain)
Must be able to provide continuous UK address history for the previous 5 years
Must provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
Assist clients to notify the authority of prescribed change of circumstances
Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Parttime

New

Quality Officer (Debt)

We are looking for a quality officer to join us on our brand new CEDA project. T...

Location

United Kingdom , Beeston

Salary:

27000.00 - 29250.00 GBP / Year

Citizens Advice

Expiration Date

February 12, 2026

Requirements

Two years full time (or equivalent) experience delivering debt advice
Expert knowledge of, and proven ability to supervise debt advice to MaPS Standards and FCA requirements
Ability to monitor and evaluate performance through case checking and supervision, and to support improvement and development
Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services
Ability to identify learning and development needs and develop recommendations to support improvement
Willingness to undertake training to become accredited to the supervision level in accordance with the MaPS Quality Framework for individuals

Job Responsibility

Provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers
Raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements
Undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching
This role may develop into including line management of debt advisers

!

Advice Caseworker

Office Angels

Location:
United Kingdom , Poole

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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