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Advanced Technical Support Engineer - Integrations

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Staffbase

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Location:
Germany , Dresden

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a technically skilled individual with a strong development background, specializing in integrations, to provide exceptional support to our customers. This role will emphasize utilizing development expertise, particularly with iPaaS (Integration Platform as a Service) tools, to build and maintain integrations and plugins. You will ensure Staffbase customers receive top-tier technical support, enhance product functionality, and solve complex integration challenges. Your focus will be on understanding customer needs and delivering effective technical solutions through support and development.

Job Responsibility:

  • Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
  • Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
  • Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
  • Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
  • Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
  • Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
  • Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
  • Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
  • Assist internal and external technical teams in developing and troubleshooting integrations and plugins
  • Work closely with the after-sales department to develop and implement optimal integration setups for customer needs
  • Support Technical Architects with project-driven development of technical offerings, particularly regarding iPaaS implementations and custom plugin development
  • Improve internal processes with a focus on development efficiency, especially in creating and managing integrations and plugins
  • Participate in product discussions, providing insights from a customer and developer perspective, particularly on integration and plugin capabilities

Requirements:

  • You enjoy strategically working with clients and possess a strong interest in development and integration technologies
  • Outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in-depth and explain development and technical concepts
  • Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
  • Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • A degree in Computer Science, Software Engineering, or a related field
  • At least 2+ years of previous technical support, development, professional services, or engineering experience
  • Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
  • Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
  • Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
  • Experience with common development frameworks like Bootstrap, React, Express.js, etc.
  • Significant experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
  • Comfort using the command line and application logs to narrow down issues with technical integrations on either side

Nice to have:

  • Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS, etc.
  • Experience with iPaaS development is a plus
  • Knowledge about security and compliance topics in a SaaS environment is a plus
What we offer:
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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