Advanced Network Support Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Advanced Network Support Analyst is a technical leadership role responsible for advanced operational support, rapid incident response, network analysis, and optimization in Citi’s global network operation. The role involves leading teams, supervising their tasks, and ensuring high quality and operational compliance within a fast-paced environment.

Job Responsibility:

Be responsible for the operational support of the Citi’s global network, which includes multiple platforms, manufacturers, and technologies
leading the teams and resources under his/her responsibility during the Shift
provide workload assignments and technical supervision of the agents in charge during the Shift and compliance with the operational and quality metrics of the platform
provide fast response to problems of high priority, severity, and impact
act directly on incidents and tasks of greater complexity or priority assigned to the group and Shift in charge
excellent interpersonal relations and communication and persuasive skills
be able to manage communication with multiple audiences during problem-solving and crisis management
exhibit excellent documentation practices
capable to deliver relevant analysis and reporting
ability to quickly analyze and identify resolution strategies for complex and high-impact problems in real-time and lead multidisciplinary teams
contribute to the training and skills development of the assigned technical teams
develop trust relationships with counterparts in other regions and with multiple stakeholders
early completion of assigned tasks
documentation and strict order in operation in charge
compliance with all organization policies, processes, and best practices, always exhibiting the highest standards.

Requirements:

Over three years of experience as a network operations leader
experience in networks and telecommunications in large-scale environments, such as Carrier, Manufacturers, Multi-Account Global Services, or a large-scale enterprise environment
effective oral and written communication skills
effective diagnostic and analysis skills
mature analytical and communications skills
ability to communicate technical concepts to a non-technical audience
experience in Financial Services or a broad global or complex environment preferred
ability to provide rapid response to problems, leading multidisciplinary teams virtually
ability to work with personal and virtual teams and work under pressure or for rapid resolution of critical incidents
Bachelor's degree, technical education, or equivalent experience
CCIE or CCNP certification and equivalent experience and skills
extensive knowledge of routing protocols, VPNs, high availability environments, carrier management, critical applications, data center infrastructure, among others
preferred knowledge in network programmability and automation and software-defined networking.

Nice to have:

Experience in Financial Services or a broad global or complex environment preferred
preferred knowledge in network programmability and automation and software-defined networking.

What we offer:

Work in a global, diverse team
career growth opportunities
opportunity to give back to the community
equal opportunity employer.

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Advanced Network Support Analyst