Admissions Representative

• Ensure daily and weekly production goals are met while maintaining high-quality standards
• Gain comprehensive knowledge of key workflows across the department and participate in cross-training opportunities
• Address escalations and resolve individual applicant and learner issues, identifying and responding to broader systemic challenges
• Collaborate with various teams, including Enrollment Services, Advising, and the Registrar’s Office, to improve processes and resolve issues
• Participate in continuous improvement initiatives aimed at enhancing cycle times and optimizing overall experiences for applicants and learners
• Conduct quality assurance activities to identify process defects and improve performance metrics
• Assist in the development and maintenance of knowledge management systems and documentation to support team operations
• Provide training and mentorship as a subject matter expert to enhance team capabilities
• Engage in development activities focused on leadership, operations management, and communication skills

• Minimum of nine months of experience in higher education or admissions and records operations
• At least one year of customer service experience is required
• Strong proficiency in Microsoft Outlook, Excel, and data entry systems
• Demonstrated ability to analyze data and think critically to solve problems
• Experience with administrative assistance and document management systems
• Positive attitude and adaptability to change in a fast-paced environment
• Associate degree or equivalent experience demonstrating attention to detail is required

Familiarity with Lean/Six-Sigma methodologies or project management is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan