Administrator, Office Angels

Office Angels

Location:
United Kingdom, Gateshead

Category:
Office Administration

Contract Type:
Employment contract

Salary:

25000.00 GBP / Year

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Job Description:

We're recruiting for an Administrator to join a well-established global business in Team Valley, Gateshead. This is a varied and rewarding role where you'll play a key part in supporting the sales team, managing customer enquiries, maintaining CRM data, and ensuring smooth administrative processes across the commercial function.

Job Responsibility:

Manage the centralised inbox to ensure efficient response rates, handling email and telephone enquiries promptly
Support the department by answering inbound calls and addressing pricing and account queries
Create new accounts and update existing account details such as invoicing addresses and primary contacts, via internal system
Issue and gain approval for credit notes
Maintain accurate customer and account data, including regular updates, de-duplication, and data cleansing activities
Provide basic user support for CRM (Dynamics 365), including day-to-day queries, troubleshooting, and user training on best practices
Assist with CRM system configuration tasks such as updating fields, forms, views, and work-flows under guidance
Run and distribute routine reports and dashboards to support commercial and customer service activities
General administration support to a busy team

Requirements:

Experience in Administration is essential, be it general admin, sales admin or similar customer support/admin role
Familiarity with Dynamics 365 CRM (preferred)
Excellent communication skills (Teams, phone, and email)
Strong IT skills: confident with Office 365 and CRM systems
Organised, self-motivated, and a quick learner with strong attention to detail
A collaborative team player who isn't afraid to take initiative
A positive attitude and desire to continuously improve processes
Commitment to quality, health & safety, and company standards

What we offer:

25 Days Annual Leave + 8 Bank Holidays
Pension: 6% employer / 2% employee
Life Assurance
Health Cash Plan
Share Incentive Plan
Cycle to Work Scheme
Holiday Purchase Scheme
Long-Service Holiday Rewards
Discounts to Local Attractions

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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